Project Coordinator

• Jan 2023 - Present

• Responsible for providing support and assistance in Development, Quality, eRetail & Marketing, as well as Customer Service Support.

Customer Service Support Specialist

• May 2021 - Jan 2023

• Responsible for handling customer service requests and e-mails for Mustela USA and Babo Botanicals in order to build customer loyalty and improve the customer experience on our e-commerce platforms. Skills include quick problem solving, effective listening, and clear communication. • Assisting in analyzing raw data and statistics regarding customer inquiries. • Managing all customer inbounds and ensuring the best customer experience via but not limited to email, live chat, Instagram, and Facebook.• Working closely with the fulfillment centers to ensure shipping needs are met and all orders are fulfilled within SLA• Supporting team projects while working in a collaborative, dynamic, fast paced environment• Assisting the Director of Customer Support and E-Commerce Team with ongoing projects and strategy.• Shopify, Klaviyo and Gorgias experience. Experience includes but is not limited to creating macros and workflows for an omni channel customer service app (Gorgias).

Stay-at-Home Parent

• Jul 2016 - Present

Community Development Intern

• Dec 2016 - Jun 2017

• Assisted the administration of the Community Development Department for the Village of Lincolnwood by providing support for ongoing projects. • Duties included undertaking and preparing research, minute-taking for the Economic Development Commission, participation in committees, preparation of presentations, and serving as an ombudsman for the Department. • Assisted the administration of the Community Development Department for the Village of Lincolnwood by providing support for ongoing projects. • Duties included undertaking and preparing research, minute-taking for the Economic Development Commission, participation in committees, preparation of presentations, and serving as an ombudsman for the Department.

Code Compliance Researcher

• Nov 2015 - Apr 2016

• Administrative work included duties such as providing administrative support for building code professionals; performing research projects pertaining to building code compliance; maintaining knowledge of City of Chicago building codes; assisting the Standard Plan Review process; and collaborating on the creation, proofreading, & editing of ordinance drafts.• Worked with the Elevator Bureau of the Technical Services Bureau. Duties included helping ensure the implementation of the Annual Inspection Certification (AIC) program for elevators in buildings located in the Chicago area financial district. Also worked on expansion of the AIC program to sister agencies; i.e.: CPS, CTA, and CHA, as well as prepping cases for AIC court hearings and researching permits for elevator equipment and devices throughout the City of Chicago.

Service Experience Representative

• Nov 2014 - Aug 2015

Beauty Consultant and Advisor

• Feb 2012 - Jul 2012

Sales Associate and Cashier

• Apr 2011 - Dec 2011

Intern

• Mar 2009 - Nov 2009

Canvassed various neighborhoods in Queens, NYC in order to encourage voters to re-elect Mayor Michael Bloomberg. Duties included gathering election statistics by calling residents in the borough of Queens, NY in order to find out their opinions on Mayor Bloomberg and door to door canvassing to inform voters of Bloomberg's political agenda. Canvassed various neighborhoods in Queens, NYC in order to encourage voters to re-elect Mayor Michael Bloomberg. Duties included gathering election statistics by calling residents in the borough of Queens, NY in order to find out their opinions on Mayor Bloomberg and door to door canvassing to inform voters of Bloomberg's political agenda.