Experience

Banque Mauritanienne pour le Commerce International

• Mauritania
• Civic and Social Organizations
• 1 - 100 Employee

• • Apr 2023 - Present

• • Mar 2021 - May 2023

  Participate in the development and implementation of trade policyDeveloping a communication and promotion strategy in collaboration with the Commercial Department.Monthly / annual activity report of the structure and the call centerOrganize promotion and communication actions: advertising, press, campaignAnimations, participation in fairs and exhibitionsDisseminate relevant information to all stakeholdersParticipate in the analysis of sales statistics and identify the most profitable segments, propose loyalty or recovery actions.Ensure a marketing / commercial watch and develop new rangesImplementation of the customer relations policy, team management, reporting (monitoring performance indicators, monitoring call processing productivity indicators, analyzing the results of the center's activity, ensuring quality interviews with customers, identifying the various areas for improvement to optimize the center's profitability, contributing to changes in its activities.Develop, implement or improve marketing methodsOrganize, coordinate and animate the marketing teamInstall and stimulate a marketing culture, a sense of customer-oriented serviceSet objectives and monitor the results of the various operations / campaignsTrain and inform the marketing team and sales representatives Show less



BMCI BANK

• BMCI CEO ASSISTANT

  • Jun 2014 - Present

  As a CEO assistant I perform , coordinate and oversee administrative duties while providing an extensive level of support to the Manager. I help him to make the best of his time and am relied on heavily to ensure that work is handled efficiently and without the need for constant or direct supervision. My work also involves to manage multiple conflicting priorities without loss of composure and organize the time management(determines the appropriate allocation of time) and the space management(effectively manages to work space : keeps a clean and organized office, appropriately handles all paperwork, maintains control over the physical environment, etc.) . Answers incoming telephone calls for the purpose of screening calls, transferring calls, responding to inquiries and/or taking messages. Greets employees, visitors/guests in person or via telephone for the purpose of providing information, taking messages, and directing to appropriate personnel. Maintains inventory of supplies and materials (forms, office supplies, etc.) for the purpose of ensuring items’ availability. Performs general clerical functions (scheduling, copying, faxing, data entry, filing, etc.) for the purpose of supporting office operations. Processes a variety of documents and materials (incoming mail, outgoings mails etc.) for the purpose of disseminating information incompliance with established administrative guidelines. Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. Show less



Super-International Trading Ltd Hong Kong - China, Xiao Jun - Nouakchott (Mauritania) Office

• Commercial and Marketing(local) officer

  • Sep 2013 - Dec 2013

  I was the marketing responsible in the local office of the Chinese trading company, making payments and all account activities, and involved in the marketing of good and services with Mauritanian companies around, specialty Nouakchott and Nouadhibou, dealing with vendors, individual/group customers and ensure the freight forwarding and the related services, making invoices, offers in four different languages to be forwarded to the main office in China. I was the marketing responsible in the local office of the Chinese trading company, making payments and all account activities, and involved in the marketing of good and services with Mauritanian companies around, specialty Nouakchott and Nouadhibou, dealing with vendors, individual/group customers and ensure the freight forwarding and the related services, making invoices, offers in four different languages to be forwarded to the main office in China.



CCC TASIAST SARL

• ACCOUNTS ASSISTANT

  • Mar 2012 - Aug 2013

  My work as an account assistant involves daily bookkeeping and file maintenance, and it also involve assisting customers or doing other office work .Collecting invoices from vendors or other services, making payments and note payments received on these accounts.Maintaining a filing system, and composing mailings and all other types of correspondence.Dealing with employees , solving all kind of employees problems.Dealing with suppliers in case of any delay , error of their payments. Invoicing (verify accuracy of billing data and revise any errors. ) , translating (all kind of letters , emails , all kind of documents) from French into English and vice versa. Show less