Experience

NeoX

• Vietnam
• Financial Services
• 1 - 100 Employee

• Operations Team Lead

  • Apr 2022 - Present

  • Ensure efficiency and quality of service. • Serve as the contact point, work with partners and internal teams • Develop procedures and instructional materials. • Monitor and operate services, and support customer complaints. • Coordinate programs to promote growth. • Assess risks, manage customer groups, monitor transactions and report suspicious activities. • Ensure efficiency and quality of service. • Serve as the contact point, work with partners and internal teams • Develop procedures and instructional materials. • Monitor and operate services, and support customer complaints. • Coordinate programs to promote growth. • Assess risks, manage customer groups, monitor transactions and report suspicious activities.



Tocotoco

• Vietnam
• Food and Beverage Services
• 1 - 100 Employee

• Senior Partnership Executive

  • Mar 2020 - Mar 2022

  • Manage and growth ToCoToCo's partners: + Food Delivery: GrabFood, ShopeeFood, Baemin, Gojek + Online Payment: MoMo, VNPay, ZaloPay, ShopeePay + Platform: Lazada, Shopee + E-Code: Jamja, Meete, VinID, TapTap • Plan and implement monthly/quarterly/yearly promotion scheme and campaigns. • Achieved sales target 110% - 130% per month, especially in Dec 2021 achieve to 190% sales target. • Manage and growth ToCoToCo's partners: + Food Delivery: GrabFood, ShopeeFood, Baemin, Gojek + Online Payment: MoMo, VNPay, ZaloPay, ShopeePay + Platform: Lazada, Shopee + E-Code: Jamja, Meete, VinID, TapTap • Plan and implement monthly/quarterly/yearly promotion scheme and campaigns. • Achieved sales target 110% - 130% per month, especially in Dec 2021 achieve to 190% sales target.



Lalamove

• Hong Kong
• Software Development
• 700 & Above Employee

• Business Development Executive

  • May 2018 - Dec 2019

  • Acquired, engaged, and maintained more than 150 business leads, revenue increased 4-5% • Assisted in achieving business targets through sales channels and daily operations • Contributed to develop sales kit, operational materials and training materials for customers and teammates • Acquired, engaged, and maintained more than 150 business leads, revenue increased 4-5% • Assisted in achieving business targets through sales channels and daily operations • Contributed to develop sales kit, operational materials and training materials for customers and teammates



Honor Interior

• Purchasing Administrator

  • Jun 2016 - Jun 2018

• Administration Intern

  • Feb 2016 - Jul 2016