Experience

Best Western Premier Hotel Gulberg Lahore

• Pakistan
• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • Dec 2021 - Present



Indigo Heights Hotel & Suites

• Lahore District, Punjab, Pakistan

• Revenue Manager

  • Feb 2020 - Feb 2022

  DUETIES & RESPONSIBILITIES Monitor guest satisfaction scores -responding to salt scores -responsible for maximizing the occupancy and average daily rate of the hotel -uphold excellent customer service and accommodations for hotel guests. Provide data to the front office manager and Management to establish the annual Budget and forecast. Responsible for monthly forecasts, end-of-month pace reports -assist the front office manager with daily operations of the hotel, along with management of staff -help management company and general manager lead Show less



Grand Palm Hotel Lahore

• Lahore, Pakistan

• Assistant Front Office Manager

  • Jan 2018 - Feb 2020

  Responsible for monthly forecasts, end-of-month pace reports -assist the front office manager with daily operations of the hotel, along with management of staff -help management company and general manager lead Manage staff by leading by example -overall responsibility entails being able to inspire, Motivate and create a unified approach to guest satisfaction, staff satisfaction, and revenue maximization. Hire, train, and empower employees to be a part of a team, by leading by example, Encouraging teamwork, and backing hotel vision with action and rewards in all areas of the hotel. Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues. Work collaboratively with all members of the front office team in departmental planning, development, and execution. Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department. Work closely with department managers and supervisors to develop them both personally and professionally. Ensure that all complaints regarding service and/or accommodations are investigated and resolved. Monitor budgets and payroll records, and review financial transactions to ensure that Expenditures are authorized and budgeted. Review work procedures and operational problems to determine ways to improve service, performance, or safety. Show less



Luxus Grand Hotel

• Pakistan
• Hospitality
• 1 - 100 Employee

• Duty Manager Operations

  • Jul 2016 - Dec 2017



Savoey Hotel Lahore

• Lahore-Pakistan

• Assistant Front Office Manager

  • Apr 2014 - Nov 2016

  RESPONSIBILITIES & JOBS  Handled all operational matters successfully.  I work hard day and night and got training about all Front Office, related operational matters, issues, tasks.  Worked on Night Report, Audit report.  How to exceed Average Room Rate.  How to improve Room Revenue on daily basis & month to date.  Follow up of WALK-INN & FIT’S.  Maintaining Guest History & Availability Chart.  Follow up No Shows& Cancellations on daily basis.  Check in-check out procedure, handling Group arrivals.  Welcome letter upon arrival, handlingVIP ARRIVAL’S, Pre- Raging.  Daily overdue payment folio observation.  Courtesy Calls to Expected Arrival & Departures, VIPs in house staying.  Follow up their request, complaints and suggestions.  Company meetings, seminars and other daily function held in any out let as per Event Order & Resume.  Close Co-ordination between Front Office, House Keeping, Engineering, Food Beverage and Laundry, held Communication meetings with all Operational and internal department. Show less



Hotel Crown Plaza Lahore Pakistan

• Lahore-Pakitan

• Assistant Office Manager

  • Jun 2008 - Apr 2014