DevOps Consultant

• Sep 2023 - Present

Manager Critical Services

• Jul 2022 - Aug 2023

Principal Critical Services Engineer

• Jul 2021 - Jul 2023

Managing wide range of applications deployed over the cloud utilizing a different set of services on Azure. Also, responsible for managing CI/CD pipelines for deployments over the cloud using Azure DevOps.Tools & Technologies:Microsoft Azure, Azure DevOps, Web Apps, Function Apps, Application Gateways, VPN, SQL Servers, Cosmos DB, Application Insights, Azure Monitoring and Alerts, CDN, Terraform, and Kubernetes.

DevOps Engineer

• Aug 2020 - Jun 2021

• CI/CD implementation on all new and existing projects using Azure DevOps and Bitbucket pipelines • SonarQube implementation and integration through pipelines across all new and existing projects• Servers provisioning of different technology stacks on Digital Ocean and AWS• Infrastructure Monitoring with Application Insights and Log Analytics Workspace.• Assisting to upgrade, install, and configure monitoring solutions for Microsoft Azure.• Using Azure Log Analytics Queries to detect and examine DDOS/Brute Force attacks and monitoring key metrics.• Building Dashboards and charts on Microsoft Azure for OPS team to monitor whole eco-system.• Monitoring Azure FaaS, PaaS and SaaS resources for different regions including US, CA and DE etc.• Alert Management on Slack/Email for deployed systems on Azure• Containerization using Docker with custom images. Show less

Team Lead - ITSM

• Jun 2019 - Aug 2020

Application Support Engineer

• Oct 2018 - May 2019

• Responsible to keep track of all the mApps and systems attached to it are up and running.• Responsible to respond and monitor Requests & Incidents related to P&G Loyalty Program mApps operating across the globe via ITSM tool ServiceNow.• Assists QA team for mAPP roll-outs in new regions • Works as a bridge between different technical teams for problem resolution• Manages a team of Support Engineers working 24/7• Responsible to train Support Engineers about new system or processes• Responsible to document processes and to update Knowledge Base periodically for centralized source of information for all team members• Works with SQL and NoSQL databases like MongoDB• Monitors mobile app whole eco-system on Microsoft Azure using Application Insights dashboard.• Monitors and responding back/taking actions to Microsoft Azure alerts coming towards Slack / Email Show less

IT Engineer

• Mar 2015 - Jun 2018

• Manages and works on Service Tickets through Manage Engine Service Desk • Ensures that all operating systems were up and running and functioning correctly • Manages Connectivity of Data/Voice cabling at switch end and user end • Refers major hardware problems and defective products to vendors or technicians for service • Responsible for tracking and managing all hardware assets for compliance • Ensures assets are associated to the correct Asset Owner in the premises • Conducts physical inventory audits of technology assets periodically • Ensures assigned daily, weekly and monthly reports according to the pre-define service levels and expectations • Ensures daily check off lists are completed and communicated relevant information to fellow co-worker • Documents requests and resolutions to monitor and track recurring problems • Provides first level problem resolution for issues related to SAP CRM to User End • Provides support on VoIP technologies that includes Asterisk Server & Genesys Call Centre Solution • Responsible for creating or modifying new or existing users respectively on Call Center Application, Active Directory Domain and Web Portal • Installation and monitoring of all related Call Centre applications at User End Show less