Experience

Georgia Department of Human Services

• United States
• Government Administration
• 700 & Above Employee

• Information Technology Help Desk Analyst

  • May 2021 - Present

  • Provide top quality customer service by assisting with problems that occur • Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers • Monitoring and escalating severe issues following escalation process, ensuring service level agreements are met. • Plan, Prioritize, organize, and complete work to meet established objectives • Provide top quality customer service by assisting with problems that occur • Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers • Monitoring and escalating severe issues following escalation process, ensuring service level agreements are met. • Plan, Prioritize, organize, and complete work to meet established objectives



Georgia Division of Family & Children Services

• United States
• Government Administration
• 200 - 300 Employee

• Economic support specialist

  • Jul 2018 - May 2021

  • Determined correct services and program resources for individual needs • Looked for signs of fraud and reported cases to fraud coordinator and investigators. • Collected and analyzed personal and financial information to make appropriate determinations • Develops and maintains two-way communications

• Administrative Assistant

  • Nov 2016 - Jul 2018

  • Maintained consistent and efficient flow of human resources information through departments by updating corporate intranet.• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.• Scheduled conference rooms, prepared agenda and maintained calendars to prepare for meetings and events. • Demonstrate a high level of administrative competence



Zaxby's Franchising LLC

• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Mar 2011 - Sep 2015

  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. • Give subordinates the authority needed to effectively carry out delegated responsibilities. • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. • Give subordinates the authority needed to effectively carry out delegated responsibilities.