Experience

Otomatica

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Owner

  • Sep 2021 - Present



Turkcell

• Türkiye
• Telecommunications
• 700 & Above Employee

• System Support Specialist

  • Jul 2011 - Feb 2016

  Application administration of Subscription Lifecycle Management and Value Added Services rating & charging systems. (Ericson SLCM and OMM applications) Application administration of Campaign Management System, Event Based Campaign Management, Rule Based Marketing and Fulfilment applications Documentation of managed applications like Operational Manuals, Operational Maintenance Plans, Service Continuity Plans, Disaster Recovery Plans and overall system presentations Setting alarm scenarios to define system malfunctions, data corruptions and misuse of applications Observing system dash boards and alarms in 7/24 manner and take immediate actions when required Taking active roles in development projects as operational phase leader Signing service level agreements with business contacts and documenting system requirements and capacity limits Taking active roles in purchasing new systems, licenses and applications also planning next year’s purchase strategies. Managing system resources, OPEX and CAPEX targets in line with the company goals Running Proof-Of-Concept test steps with 3rd party companies and managing active communications with 3rd party partners Ensuring the system security protocols, user administration of applications and access management to servers within the SOX Compliance Procedures Working close with business analysis teams to increase customer satisfaction by achieving accurate analysis. Also taking the analyst role in medium-sized projects Show less



NETAŞ

• Türkiye
• IT Services and IT Consulting
• 700 & Above Employee

• Software Support Engineer

  • Nov 2009 - Jul 2011

  Developed, tested and delivered corrective content software for the America and EMEA customers Coded/tested/delivered more than 100 corrective content/new feature providing patches for NORTEL Succession Gateway Controllers, IMS Product and DMS switches Performed functional tests on both real time systems and product specific simulation tools Prepared technical documentation for quality recordings, reports and work flow Representing the department in daily technical conference calls Mentored new hired engineers and prepared training documentations Prepared and delivered training sessions for team members Patching (Corrective Content Software Developing) & FBI (Feature Bridging International) Patch Support for DMS (including DMS-100, DMS-250 and DMS-500) and Succession Products Mentoring other team members to increase knowledge and experience of the group Show less



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Automation Project Engineer

  • Aug 2007 - Aug 2008

  Web based SCADA design and Virtual Basic scripting PLC programing, testing and application Technical documentation of control systems Web based SCADA design and Virtual Basic scripting PLC programing, testing and application Technical documentation of control systems