Managing Director

• Jan 2018 - Present

Founder

• Jan 2015 - Jun 2022

Consultant

• Aug 2015 - Jul 2020

Assess the on-going GIS initiatives across targeted public sector institutions in Iraqi governorates and recommend actions for enhancement and integration.Assess the existing capacities of the staff from different public sector institutions in in Iraqi governorates who are currently involved in the GIS initiatives.Draft a full-fledged strategy for developing an Integrated Geographical Information System This serves establishing a GIS-Assisted Decision Support System for Sectoral Planning, Utilities Management, and Land Use Planning.

Chief Operations Officer

• Jan 2013 - Jan 2018

Participate as a member of the senior management team in governance processes of the organization’s architecture. Lead strategic technological planning and execution to achieve business goals Supervise recruitment, development, retention, and organization of all technical and operations staff in accordance with corporate budgetary objectives and personnel policies Develop and communicate business/technology alignment plans to executive team, staff, partners, customers, and stakeholders. Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.Assess and communicate risks associated with technology-related investments and purchases. Develop business case justifications and cost/benefit analyses for technology spending and initiatives. Develop, track, and control the technical services annual operating and capital budgets for purchasing, staffing, and operations. Ensure continuous delivery of technical services through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance. Supervises service delivery managers, Program Managers and Project Managers and provides performance feedback and goal-setting; conducts annual performance assessments.

Head Of ESRI Products Business Line

• Jan 2010 - Jan 2013

•Driving steadily and sustaining annual sales revenues of ESRI Products,Technical Support Services, Training and Express projects that integrate the IT infrastructure with the GIS Software technologies to value of Milions US Dollars either in the Egyptian market, Northeast Africa or the MENA region.•Negotiating effectively multi-year services contracts with major accounts after defining their needs, advising alternate methods for their problems, and providing technical solutions to meet their needs.•Planning for establishing an international technical assistance center in the MENA Region for many of the strategic customers including the workflow, and performance monitoring of their uses in the Geographic Information Systems (GIS). •Managing the company operations and business stratigies which cover the provided Pre and after-sales professional services to customers such as technical support, implementation, training, consultation.•Reviewing the financial analysis and reporting activities for the Products Business Unit including budgets, cost estimates, proposal review and authorization. •Monitoring the issuance of the Services' invoices either monthly, quarterly, semi-annually or annually with the Project Management and the financial departments to review the Products BU revenue collection.

Technical Support and Training Manager

• Jan 2009 - Jan 2010

•Managing a team that consists of about 80 GIS Technical Support Consultant who are responsible for communication, maintenance, and implementation of Geospatial projects either in Egypt, Northeast Africa or the MENA region.•improve productivity by highligting deficiencies and recommending change in tools, Training, processes, reporting and employee engagement •Facilitate customer resolution for esclated calls and engaging the necessary Technical expert. •Follow up with the unsatisfied customers to ensure issue are resolved and customers are satisfied •Develop a strong relationship with sales team to increase support services agreements sales, this include negociating and closing services contracts •Developing annual plan for staffing the department workforce.•Hiring, supervising, evaluating and, if necessary dismissing staff members as specified in the Standing Rules, and Labor Law.•Overseeing workplace operations, including holding team meetings and retreats, and working with team to maintain and improve effectiveness and efficiency.•Ensuring that all staff & team members receive appropriate training to perform their jobs effectively.•Revising staff job descriptions when necessary to increase efficiency and achievement of the department's as well as corporation’s goals, with input from staff and other appropriate resources.•Overseeing administration of staff benefits.