Ahmed Hesham
IT Support at Dino Activations- Claim this Profile
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Arabic Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Amer Yehia
Ahmed is a great colleague and a real mentor, the professionalism and the commitment he shows is very inspiring,Thank You Ahmed for every info you provided to me.. I'll never forget how much you gave and helped with. Miss you.
Amr Saleh
Hesham is one of the greatest minds i have worked with , he really has a solution for any problem and i have enjoyed solving issues with him.
Abey El-Sayed, SSBB
Ahmed is a computer-geek, he was our first reference whenever we met any technical issue/question, he is helpful, team-worker, self-confident.
Amer Yehia
Ahmed is a great colleague and a real mentor, the professionalism and the commitment he shows is very inspiring,Thank You Ahmed for every info you provided to me.. I'll never forget how much you gave and helped with. Miss you.
Amr Saleh
Hesham is one of the greatest minds i have worked with , he really has a solution for any problem and i have enjoyed solving issues with him.
Abey El-Sayed, SSBB
Ahmed is a computer-geek, he was our first reference whenever we met any technical issue/question, he is helpful, team-worker, self-confident.
Amer Yehia
Ahmed is a great colleague and a real mentor, the professionalism and the commitment he shows is very inspiring,Thank You Ahmed for every info you provided to me.. I'll never forget how much you gave and helped with. Miss you.
Amr Saleh
Hesham is one of the greatest minds i have worked with , he really has a solution for any problem and i have enjoyed solving issues with him.
Abey El-Sayed, SSBB
Ahmed is a computer-geek, he was our first reference whenever we met any technical issue/question, he is helpful, team-worker, self-confident.
Amer Yehia
Ahmed is a great colleague and a real mentor, the professionalism and the commitment he shows is very inspiring,Thank You Ahmed for every info you provided to me.. I'll never forget how much you gave and helped with. Miss you.
Amr Saleh
Hesham is one of the greatest minds i have worked with , he really has a solution for any problem and i have enjoyed solving issues with him.
Abey El-Sayed, SSBB
Ahmed is a computer-geek, he was our first reference whenever we met any technical issue/question, he is helpful, team-worker, self-confident.
Credentials
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Android Enterprise Certified Professional
AndroidAug, 2023- Sep, 2024 -
Android Enterprise Certified Associate
AndroidJul, 2023- Sep, 2024 -
Microsoft Certified: Cybersecurity Architect Expert
MicrosoftAug, 2022- Sep, 2024 -
Microsoft Certified: Azure Security Engineer Associate
MicrosoftMay, 2022- Sep, 2024 -
Microsoft Certified: Azure Solutions Architect Expert
MicrosoftMar, 2022- Sep, 2024 -
Microsoft Certified: Azure DevOps Engineer Expert
MicrosoftJan, 2022- Sep, 2024 -
VMware Certified Professional - Digital Workspace 2021
VMwareSep, 2021- Sep, 2024 -
Aviatrix Certified Engineer – Multi-Cloud Networking Associate
AviatrixOct, 2020- Sep, 2024 -
Microsoft Certified: Azure Administrator Associate
MicrosoftOct, 2020- Sep, 2024 -
Oracle Cloud Infrastructure 2019 Certified Cloud Operations Associate
OracleJul, 2020- Sep, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftJun, 2020- Sep, 2024 -
The Fundamentals of Digital Marketing
Google Digital GarageMay, 2020- Sep, 2024 -
Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions
MicrosoftDec, 2014- Sep, 2024 -
Microsoft Certified Professional
MicrosoftApr, 2014- Sep, 2024 -
Microsoft Specialist: Server Virtualization with Windows Server Hyper-V and System Center
MicrosoftApr, 2014- Sep, 2024 -
ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best PracticeJan, 2014- Sep, 2024
Experience
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Dino Activations
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Egypt
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Advertising Services
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1 - 100 Employee
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IT Support
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Feb 2010 - Present
- Define and evaluate user requirements and recommend the most efficient and cost-effective hardware and software platforms to satisfy application needs. - Maintain the security of the IT infrastructure by ensuring that all operating systems are upgraded, and updated with the latest patches. - Monitoring the services and related applications for operators and making sure they are live, up and running all the time. - Provide windows desktop support to an entire office of developers. - Research and present new and emerging technologies that enhance business objectives. Show less
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Centro Global Solutions
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Nigeria
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Research Services
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Senior System Engineer
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Mar 2018 - Apr 2020
- Create, change and delete NT/Exchange users accounts per request.- Perform daily & periodically backup operations, network address assignment and ensuring data accessibility.- Responsible for managing Exchange server, grant different level of access to different users upon request and monitoring all servers’ performance & usage.
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System Administrator Engineer
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May 2016 - Feb 2018
- Create, change and delete NT/Exchange users accounts per request.- Perform daily & periodically backup operations, network address assignment and ensuring data accessibility.- Responsible for managing Exchange server, grant different level of access to different users upon request and monitoring all servers’ performance & usage.
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Wasla Outsourcing
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Egypt
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Outsourcing and Offshoring Consulting
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500 - 600 Employee
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Senior IT Specialist
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Jun 2012 - Mar 2014
- Administrating the Exchange mail and Kaspersky anti-virus servers.- Directly handling reported end user requests\complaints in reasonable time.- Ensuring optimal workstation performance and escalating cases to Voice; Network; System Administration teams in needed cases.- Handling installing, maintaining, repairing and upgrades of software & hardware for end users.- Managing & administrating ManageEngine ServiceDesk Plus ITIL based Help Desk software and reporting to the Help Desk Supervisor. Show less
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Helpdesk Representative
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Dec 2008 - May 2012
- Ensure the Data backup of user’s data & security policies implementation and the integrity of Contact Center Management software & escalate problems that last more than 24 hours to experts’ team.- Protect against virus attacks by regularly updating the security S/W and scanning all computers.- Provide computer H/W preventive maintenance, First-Level support to users on H/W, S/W & LAN in the form of recorded tickets, which are monitored & reported and orientation for users on the use of their H/W, S/W & Network Accessibility.- Troubleshoot the Hardware (PCs, Printers), Network services (Printing, Mail Service and Internet Access) and follow up the hardware failure repair process in both of the main office and the client offices.- Update all users’ applications with the latest service packs and patches. Show less
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Information Technology Trainee
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Oct 2006 - Sep 2007
- Classify the service request and identify initial support & collect and analyze request information from customer. - Follow-up service requests/incidents until its resolution, confirm request status and resolution with customer. - Identify appropriate assignment (includes linking to existing problems or requests, if applicable) and inform the customer/user of the status of an existing request, upon request & initiate escalations. - Provide solutions proactively whenever possible. - Receive contact from customer and collect basic contact information & resolve requests and assign unresolved requests to the appropriate Subject Matter Expert/Service Owner. - Search for matching resolutions. Show less
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Yalla Powered By Biritish Telecom (Yalla Misr)
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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Trainee
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Jun 2005 - Sep 2005
- Learn about, Observe experienced practitioners’ demonstration, and Participate in training experiences. - Studying CCNA (Cisco Certified Network Associate) outlines as a part of the summer internship: • Configure IP addresses, subnet masks, and gateway addresses on routers and hosts • Design a simple LAN using Cisco Technology • Perform LAN and VLAN troubleshooting • Perform simple WAN troubleshooting • Troubleshoot a device as part of a working network - Learn about, Observe experienced practitioners’ demonstration, and Participate in training experiences. - Studying CCNA (Cisco Certified Network Associate) outlines as a part of the summer internship: • Configure IP addresses, subnet masks, and gateway addresses on routers and hosts • Design a simple LAN using Cisco Technology • Perform LAN and VLAN troubleshooting • Perform simple WAN troubleshooting • Troubleshoot a device as part of a working network
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Education
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2004 - 2008
Modern Academy Maadi
Bachelor's degree / higher diploma, Management Information Systems, General -
1992 - 2004
Own Heliopolis Language School
High school or equivalent, Thanaweya Amma
Community
