Ahmed Abosamra

Product Manager at Rubikans
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Contact Information
Location
Cairo, Egypt, EG
Languages
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency

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5.0

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Ahmed Ezzat

I've had the pleasure of working closely with Ahmed, and I can confidently say that his commitment and consistency are second to none. Whether it's a high-stakes project or day-to-day tasks, Ahmed approaches everything with the same level of dedication and focus. Ahmed's commitment and consistency make him an invaluable asset to any team. He's not just a hard worker; he's a reliable and dependable team player who elevates the performance of everyone around him. I wholeheartedly recommend Ahmed for any role that requires dedication, focus, and a commitment to excellence.

Ahmed Abdelhafiz , DBA

Rarely come across real talents who stand out like Ahmed. I Few people have the opportunity to work with someone like Ahmed he is Very efficient and very considerate to all aspects of achieving a business goal. Ahmed is an excellent team player

Khaled Abbas

Ahmed is one if those people who know exactly what he wants and how to reach it. Moreover, he is one of the most hard-working people I have know for a while. In addition, he is eager to learn new things, so he listens to what is being said attentively. Important to mention, he never finds it a problem to ask for things he doesn’t know. I wish him all the best in his life. Kind regards, Khaled Abbas

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Credentials

  • Project Execution: Running the Project
    Google
    Sep, 2023
    - Sep, 2024
  • Training of Trainers -TOT
    Arab Union For training and Human Resource Development
    Sep, 2023
    - Sep, 2024
  • Project Planning: Putting It All Together
    Google
    Jul, 2023
    - Sep, 2024
  • Project Initiation: Starting a Successful Project
    Google
    Dec, 2022
    - Sep, 2024
  • Foundations of Project Management
    Google
    Oct, 2022
    - Sep, 2024
  • Product Strategy Micro-Certification (PSC)
    Product School
    Oct, 2022
    - Sep, 2024
  • Customer Success Management Fundamentals
    LinkedIn
    Sep, 2022
    - Sep, 2024
  • Marketing Challenger Track
    Udacity
    Jul, 2022
    - Sep, 2024
  • The data challenger track
    Udacity
    Dec, 2020
    - Sep, 2024
  • Business Analysis Foundations
    LinkedIn
    Apr, 2020
    - Sep, 2024
  • Creativity Bootcamp
    LinkedIn
    Mar, 2020
    - Sep, 2024
  • Speak English Professionally: In Person, Online & On the Phone
    Coursera Course Certificates
    Nov, 2019
    - Sep, 2024
  • Agile Meets Design Thinking
    Coursera Course Certificates
    Oct, 2019
    - Sep, 2024
  • Digital Product Management: Modern Fundamentals
    Coursera Course Certificates
    Sep, 2019
    - Sep, 2024

Experience

    • Egypt
    • Software Development
    • 1 - 100 Employee
    • Product Manager
      • Oct 2022 - Present

      Managing a portfolio of 4 products in web and mobile applications: • Founded a high-performing product team of 5 members, leading to a 50% increase in product development efficiency. • Launched 3 new products within the first 9 months, helping the company to penetrate the market. • Gathered customer pain points and introduced product enhancements, with a 50% increase in customer satisfaction. • Executed the product roadmap, achieving a 20% increase in on-time product delivery. • Orchestrated strategic planning meetings, contributing to a 40% improvement in company-wide alignment. Show less

    • Egypt
    • Software Development
    • 1 - 100 Employee
    • Product Manager
      • Jan 2021 - Jan 2023

      • Optimized product development processes that reduced time-to-market for new products by 25%.• Led market research initiatives, uncovering customer needs that influenced the successful launch of 2 innovative products.• Fostered 2 international partnerships and 3 local collaborations, expanding the client base by 20%.• Contributed to the strategic planning process, aligning product goals with the company's vision.

    • Associate Product Manager
      • Jun 2019 - Jan 2021

      • Gathered customer feedback that led to the implementation of 15 highly requested product features.• Prioritized the product backlog, delivering 10 high-value features that increased customer retention by 15%.• Coached and guided the value team, enhancing their skills and Improved customer interactions by 20%.• Anchored a role in developing the company's strategic plan, resulting in a 30% increase in annual revenue.

    • Customer Success Manager
      • Feb 2018 - Jun 2019

      • Guided a team that achieved a 95% customer satisfaction rate through exceptional service and personalized support.• Oversaw profiles for 400 real estate clients, With a 10% increase in repeat business.• Analyzed customer feedback, leading to the successful resolution of 90% of reported issues.• Presented progress reports to the CEO, outlining key achievements and customer success metrics.

    • Customer Success Specialist
      • Jan 2017 - Feb 2018

      • Initiated 300 companies to Nozol CRM, for a 50% increase in user adoption.• Trained over 3000 users, ensuring a 85% proficiency rate with product features.• Resolved customer complaints, achieving a 95% satisfaction rate.• Prepared market needs reports, influencing the development of 2 new product updates.

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Representative
      • Dec 2013 - Jul 2014

      • Provided front-line support, handing over 700 customer inquiries monthly with a 90% issue resolution rate. • Provided front-line support, handing over 700 customer inquiries monthly with a 90% issue resolution rate.

    • Egypt
    • Advertising Services
    • 1 - 100 Employee
    • Senior Print Producer
      • Jan 2010 - Oct 2013

      • Managed 300 accounts, and got a 20% reduction in production costs. • Executed indoor and outdoor campaigns, to increase 15% of client satisfaction. • Managed 300 accounts, and got a 20% reduction in production costs. • Executed indoor and outdoor campaigns, to increase 15% of client satisfaction.

    • Egypt
    • Advertising Services
    • 1 - 100 Employee
    • Print Production Specialist
      • Jul 2008 - Jan 2010

      • Delivered over 1000 print products with 92% of customer satisfaction. • Discovered alternative providers, and decreased the cost by 20%. • Delivered over 1000 print products with 92% of customer satisfaction. • Discovered alternative providers, and decreased the cost by 20%.

Education

  • Helwan University Cairo
    Bachelor's degree, Business Administration and Management, General
    2009 - 2014

Community

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