ahmed Abd el salam soltan
Operations Supervisor at FareFocus- Claim this Profile
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العربية -
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English -
Topline Score
Bio
Credentials
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galileo basic&advanced course
Travel port indiaJan, 2020- Sep, 2024 -
amadeus basic&advanced course
Amadeus egyptDec, 2016- Sep, 2024 -
Target ideal planning
Canadian centerApr, 2014- Sep, 2024
Experience
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FareFocus
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Internet Publishing
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1 - 100 Employee
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Operations Supervisor
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Feb 2021 - Present
- Oversee the efficiency of operational processes such as Flight booking, Hotel operations, packages, etc.- Activate the airline's plating, test the new system's features and updates, and report the system bugs to the tech team via Trello.- Participate in strategic planning and goal-setting for various business functions- Analyze business requirements and customer needs- Analyze and forecast the number of calls, chat, and schedule working hours based on it.- Research methods to improve operations and reduce costs- Monitor and report on department performance- Supervise, train, and coach the employees and set action plans accordingly.- Provide administrative support (e.g. updating inventory)- Ensure compliance with company policies and regulations Show less
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Travel consultant
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Feb 2021 - Mar 2022
- Plan and sell Flight using GDS System (Amadeus), transportation, accommodations, insurance, and other travel services- Cooperate with clients to determine their needs and advise them of appropriate destinations, modes of transportation, travel dates, costs, and accommodations- Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc) to travelers- Book transportation, make hotel reservations, and collect payment/fees.- Enter data into our software and maintain client files Show less
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Radical Minds Technologies Pvt.
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India
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Information Technology & Services
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700 & Above Employee
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Senior Travel Consultant
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Apr 2019 - May 2020
- Book tickets using Galileo, reserve accommodation, organize rental transportation - Inform clients and provide useful travel material such as guides, maps, and event programs - Collect deposits and balances - Offer and promote different services and offerings - Research destination and travel prices, customs, weather conditions, reviews, etc. - - Book tickets using Galileo, reserve accommodation, organize rental transportation - Inform clients and provide useful travel material such as guides, maps, and event programs - Collect deposits and balances - Offer and promote different services and offerings - Research destination and travel prices, customs, weather conditions, reviews, etc. -
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ArabJet B2B
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Saudi Arabia
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Wholesale
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1 - 100 Employee
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Senior Operation Consultant
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Jan 2019 - Apr 2019
I was working at Arab-Jet b2b Wholesaler as a senior operation specialist and this give me a high experience as a user for juniper system also how to deal and handle the client requests for booking around the world and also how to solve any reservation problem in airline and in hotel booking both ,also how to book transfer at any destination around the word this company give me high experience in operation work I was working at Arab-Jet b2b Wholesaler as a senior operation specialist and this give me a high experience as a user for juniper system also how to deal and handle the client requests for booking around the world and also how to solve any reservation problem in airline and in hotel booking both ,also how to book transfer at any destination around the word this company give me high experience in operation work
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Sales Development Manager
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Dec 2017 - Feb 2019
I was worked as a sales manager at Daralhijra travel and this give me high experience and i learned how to deal with uae market and how to deal with offline hotel booking and hajj and umrah packages and how to deal with the target 🎯 and with customers needs I was worked as a sales manager at Daralhijra travel and this give me high experience and i learned how to deal with uae market and how to deal with offline hotel booking and hajj and umrah packages and how to deal with the target 🎯 and with customers needs
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TravRays Travrays Technology LLC
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United Arab Emirates
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IT Services and IT Consulting
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1 - 100 Employee
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Sales Support Executive
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Feb 2017 - Aug 2017
My role is to be responsible of looking at the company's client as will as keeping the company's client relationship at a high standard
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Help Desk Specialist
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Jul 2016 - Feb 2017
help desk for multinational company works in tourism field .
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Education
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2012 - 2016
Sadat city university
Bachelor's Degree in tourism & hotels, Tourism and Travel Services Management
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