Experience

Errands Services

• Pakistan
• Advertising Services
• 100 - 200 Employee

• Senior Executive

  • Jun 2016 - Present

  Managing offshore/outsourced procurement projects and operations for various clients - Leading sourcing teams for respective projects - Assuring compliance with the client's procurement procedure, and looking into their successful, transparent implementation and execution at the offshore location. - Managing supplier portfolio for various clients Managing offshore/outsourced procurement projects and operations for various clients - Leading sourcing teams for respective projects - Assuring compliance with the client's procurement procedure, and looking into their successful, transparent implementation and execution at the offshore location. - Managing supplier portfolio for various clients



SPAN BPO

• Northern Punajb Rawalpindi, Pakistan

• Senior Executive

  • Mar 2014 - Present

  To manage the larger customer base which includes the likes of all The Toby Carvery sites in the UK, Holiday Inn Express sites, Rathbone Training sites, and The Best Connections sites. • Making good quality rapport and relationships with existing customers at director level. • Making outbound calls to existing customers on a customer care basis. • Receiving inbound calls to assist with any maintenance or general queries. • Devising plans for customers for their telephone system add-on needs. • Once plans have been accepted to send out proposals and quotations. • To negotiate costs and proposals and then to receive and process orders. • To promote new products and services and assist with marketing campaigns. • To upgrade/replace ageing or obsolete kit or telephone systems that customers may still be using. Show less



H&A solutions

• Northern Punajb Rawalpindi, Pakistan

• Manager operations

  • Jun 2013 - Apr 2014

  Coordination with Asst Manager and Project Manager in terms of making strategies. Making sure the quality of sales. Forecasting. Target setting for team leads and teams. Daily, weekly and monthly reporting. Reporting with International clients. Coordination with Asst Manager and Project Manager in terms of making strategies. Making sure the quality of sales. Forecasting. Target setting for team leads and teams. Daily, weekly and monthly reporting. Reporting with International clients.



H&A SOLUTIONS LIMITED

• United Kingdom
• Motor Vehicle Manufacturing

• HR Manager

  • Aug 2013 - Feb 2014

  Develop implement and modify training program to ensure effectiveness of programs delivered to call center/customer services personnel. •Reports individual’s progress and identifies additional training needs. •Assist in program development when there is new product and/or services. •Co-ordinate with Operations, QA & HR to provide up-to date product training to New Hires. •Evaluate CSR’s and arrange appropriate training schedule for the improvement in respective areas. •Monitor Performance (In relevant areas) according to agreed standards and take necessary action to communicate/advice/assist according to performance levels. Show less