Experience

The American University in Cairo

• Egypt
• Higher Education
• 700 & Above Employee

• Business Continuity Manager

  • Jan 2020 - Present



Vodafone Egypt

• Business Continuity Consultant

  • May 2013 - Jan 2020

  Vodafone Shared Services EgyptBusiness Continuity Management Consultant – (May 2013 – Present)Dedicated for implementation of Business Continuity across the organization, as well as ensuring catching with updates in International BCMs standards and ensuring efficient resilience for functions and service lines.Responsibilities:• Hands-on technical expertise implementing and monitoring BCM framework• Provide needed support to other VSS Centres in case of business interruptions• Owns corrective/preventive action plan to close all gaps which may exists in the different pillars affecting business continuity• Provide top management with clear and updated Business Continuity Dashboard periodically focusing on operational risks’ mitigation plans to minimize risks• Manage ISO 22301 certification program• Ensure compliance to Business Continuity standards within existing business as well as transition• Review VSSE contracts to ensure BCM compliance Show less

• Business Continuity Manager

  • May 2013 - Jan 2020

• Business Continuity Manager

  • Jun 2008 - Jan 2020



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Process Engineer

  • Oct 2010 - Apr 2013

  Accountable for cross functional process mapping, designing and redesigning using scientific methodologies as Six Sigma, lean, fast forward, along with other tools • Design all communication internal and external (customer related) content (Scripts, Text re-assurance templates, Email templates) • Crisis management planning (Business Continuity Plans) in case of national emergencies i.e.: national political events, protests, demonstrations .....etc. • Responsible for projects’ governance, documentation and repository • Provide consultancy to other improvement projects owners, as well providing academic and practical support when needed • Conducting, facilitating workshops for process and continuous business improvements • Communicating outputs using appropriate communication channels with stakeholders, projects team, and the client • Ensure completion, effectiveness and compliance in all customer experience related process steps as intended Show less

• International Accounts Senior Advisor

  • Jun 2008 - Sep 2010

  • Handling customer’s problems and meet their inquiries • Activating new accounts & following up with the customers.• Reviewing invoices & customer’s payments. • Checking and analyzing the fraud cases. • Observing the workflow and accuracy.



Egyptian Radio and Television Union

• Egypt

• Radio Program Host – European Radio Service - Radio Cairo FM 95.4

  • Aug 2006 - Jun 2011

  • A six hours weekly On Air Shows, including; “At your Request “, “ Fannation “, “ Children’s Corner “, “ Breakfast Show “ and “ BBC world News Bulletin • A six hours weekly On Air Shows, including; “At your Request “, “ Fannation “, “ Children’s Corner “, “ Breakfast Show “ and “ BBC world News Bulletin



Integrated Design Center.

• Egypt

• Interior Designer / Account Manager

  • Oct 2005 - Apr 2008

  • Responsible for designing and executing luxurious residential, commercial and business projects, as well as events. • Providing a full range of design, application, and branding service, to a variety of corporate events, stores, outlets and restaurants. • Responsible for designing and executing luxurious residential, commercial and business projects, as well as events. • Providing a full range of design, application, and branding service, to a variety of corporate events, stores, outlets and restaurants.