Experience

Sedar Global

• United Arab Emirates
• Retail
• 200 - 300 Employee

• Showroom Deputy Manager

  • Sep 2017 - Present

  o Developing sales strategies to promote the achievement of budgets/targets o Manage all the showroom activities to ensure customer satisfaction o Monitor the performance of the people and footfall in the showroom and take action to improve individual, team and showroom performance • Manage the team of sales professionals to ensure engaged employees focused on customer experience enrichment by providing a unique customer journey• Coach and Mentor all employees to ensure all employees know the KPI’s expected of them and that their performance is at the level required; • Overall showroom management of the franchise including but not limited to budget control, employee welfare and human resources operations byo Planning all operations to ensure compliance with policies, procedures and budget expectations; o Development of policies and procedures to promote professional conduct and maintain motivated employees; o Liaise with all functions to ensure the achievement of the Sedar Brand Promise in a collaborative supportive way; • Ensure monthly performance reports are prepared and issued to the Head of Sales including; o Monthly showroom budget/sales performance; o Monthly report employee performance and improvement plans; o Monthly promotions and their performance;o Monthly KPI performance analysis; o Update of any ERM and Internal Audit activities• Monitor the performance of all teams against expected criteria and implement improvement plans as required: • Implement cost reduction projects across the showroom ensuring effective utilization of resources • Ensure all expenditure is within planned budgets • Ensure all human capital requirements are managed to ensure availability in-time to supply services to the customer• Showroom operations monitoring and improvement implementing includingo Operational (recruitment, engagement and separation) o Operational costs and improvementso Customer satisfaction report including resolution of complaints

• Senior Style Consultant

  • Mar 2017 - Sep 2017

• Style Consultant

  • Mar 2016 - Mar 2017

  Cairo Festival City Flagship Showroom



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Senior Sales Assistant

  • Jul 2015 - Mar 2016

  Marks & Spancer Cfc Marks & Spancer Cfc



Alshaya Group

• Kuwait
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2013 - Aug 2015

  work as an individual and as part of a team to provide customers with a complete service and an enjoyable shopping experience in order to maximise sales. ensure that the brand is represented at the required standards, have up-to-date product knowledge and that stock loss risks are minimised. work as an individual and as part of a team to provide customers with a complete service and an enjoyable shopping experience in order to maximise sales. ensure that the brand is represented at the required standards, have up-to-date product knowledge and that stock loss risks are minimised.