Experience

BMMI

• Bahrain
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Customer Service Manager

  • Dec 2021 - Present

  -Participates in the definition of the company's commercial policy, based on the company's strategy -Sets the objectives and priorities -Promotes the company's image and reputation -Participates in the negotiation of strategic accounts -Monitor market developments and competitive offers in order to constantly adapt the company's offers -Reports to the Management -Participates in the definition of the company's commercial policy, based on the company's strategy -Sets the objectives and priorities -Promotes the company's image and reputation -Participates in the negotiation of strategic accounts -Monitor market developments and competitive offers in order to constantly adapt the company's offers -Reports to the Management



Embassy of India in Djibouti

• Marketing Assistant

  • Dec 2020 - Present

  Responsibilities include, but are not limited to: -Trade enquiries -Business disputes -Monitoring of important news on commercial matters and reporting -Monthly Commercial Report -Market Surveys and intelligence -Preparation for Business Seminars and B2B meetings -Tender notices -Trade Exhibitions in India and Djibouti -Liaison with Djibouti Chamber of Commerce and trade bodies of India and Djibouti -Inputs for Market Funds -Preparation of database of business entities and businessmen -Preparation of Briefs on commercially/business important topics/sectors between India and Djibouti -Social Media monitoring related to business and commerce Show less



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Software Engineer

  • Jul 2012 - Oct 2020

  • SPOC for all IBM French Customers utilizing Emptoris Products • Primary responsibility is to provide application support related to Emptoris sourcing (RFI, RFQ, RFP, and auctions), Supplier Lifecycle Management and Contract. • Promote eSourcing/eProcurement solution across stakeholders/vendors • eRFx Management and post RFx bids/responses evaluation (Identification of key decision drivers) • To recreate customer issues/problems on test setup or QA sites • To track the bug created by Team in SalesForce/Parature and JIRA and follow up with Engineering on Fix • Testing and identifying defects/bugs/enhancements in the application and then coordinating with Engineering / Product Management teams to ensure smooth and on-time delivery of hot-patch fixes. • Managing system outages via published major incident management process. Analyse server and application log files to identify root cause. • Coordinate with Change management team to get approval to implement changes • Collaborate with Engineering, Product Management, QA, DevOps, IT Ops towards formulating best practices for Clients. • Do analysis of open and closed tickets, Identify the trend and find a permanent fix to prevent similar issues occurring again. • To train new staff as well as customer (Buyer/Supplier) on various modules like eRFx creation, Scenario analysis, RFI, RFP, RFQ, Reverse Auction, Forward Auction, etc. • Practice Problem management, Ticket management, Incident management • Regularly send CSA to customer in regard to maintenance • Led few internal projects Show less


Emptoris Technologies India Private Limited, Pune
• India
• Information Technology & Services
• Application Support Engineer

  • Jan 2007 - Jun 2012