Product Support Manager

• Sep 2022 - Present

After Sales Support Supervisor Engineer

• Sep 2021 - Sep 2022

- Supply the Egyptian market with its needs from Power generation diesel and gas genset units.- Providing after-sales service to original customers and others with the best performance and fastest response at the lowest cost using original spare parts.- Commissioning and Startup program.- Original aftersales parts and services.- Service Contracts - Supply the Egyptian market with its needs from Power generation diesel and gas genset units.- Providing after-sales service to original customers and others with the best performance and fastest response at the lowest cost using original spare parts.- Commissioning and Startup program.- Original aftersales parts and services.- Service Contracts

Mechanical Maintenance Section Head

• Sep 2020 - Nov 2021

acting as Quality Manager

• Jan 2017 - Nov 2021

Supervision Quality control on service department.

CUMMINS POWER GENERATION WARRANTY Adminstrator

• Jan 2016 - Nov 2021

Achieve Progress in the field; which I have been applied,Read and Study which will enhance my work,Make Technical failure analysis report for massive damaged cases,Provide branches in Egypt with warranty data about cummins Engine,Join Cummins courses on line that matched with my career responsibility,Detecting problems in warranty and quality control processes and find solving.

Sr. Engineer

• Jan 2015 - Dec 2015

Make Technical failure analysis report for massive damaged cases, Handle a complete CUMMINS warranty claim documentations,Help and Contact with branches to stay up on Engines warranty status,Submit warranty claim for CPG & CUMMINS,Assist Cummins warranty manger make a complete warranty process.# Qualification in Cummins Warranty# Qualification in warranty Decision for Cummins engine# Warranty coordinator for Cummins in Egypt# prepares Q.C papers for service tasks in workshop and referenced to Cummins Specs.# Look forward to have qualification in Customer Technical Support.

Junior Engineer

• Jan 2014 - Dec 2014

# Training on parts reusability as parts reuse guidelines introduced with Eng. Khalid El-Zane.# perform Engine overhaul outside workshop such as:1. SCCT - K19 Engine Overhaul2. Tide Water – NT/NH 855 on ship.3. Tulip resort power station - QSX Engine overhaul4. TAQA Global power station - V28 Engine overhaul5. BMIC power station in ASSUIT- operation and maintenance.# Practice to make parts full inspection & reusability# Practice to make parts quotation / request# Training on "How to write an intensive technical report" introduced by Eng. Khalid El-Zane# Training on "How to achieve best use for QSOL web site" introduced by Eng. Dalia Tayea# Training on "Cummins Engines Warranty Statement& Principles" introduced by Eng. Dalia Tayea# Internal practices on achieve best service & customer satisfied at least SRT at customer site takenwith Customer Technical Support Division.

Workshop Engineer

• Oct 2011 - Dec 2013

#Do all service repair & diesel overhaul in workshop for mechanical and electronic diesel engine.# Training on Cummins engines and especially QSX 15 from Eng. Mohammad El-Kholy# Training on INSITE program &electronic engine from Eng. ‘Ayman Abu-Bakr# Training about Cummins PT fuel system introduced by Eng. Mohammad El. Kholy

Warranty Supervisor

• Apr 2016 - Nov 2021

After Sales division

• Aug 2019 - Sep 2020