Data Manager

• May 2023 - Present

Acquisitions Team Leader

• Dec 2022 - May 2023

• Responsible for maintaining client satisfaction in addition to periodically meeting with our clients for consistent updates and feedback.• Responsible for managing and coordinating our acquisitions, data, systems, and Quality Assurance teams to guarantee our deliverables.• Ensuring that as a team we’re delivering our dials and generating qualified leads for the clients.

Quality Assurance Supervisor

• Oct 2022 - Dec 2022

• Designed and implemented the quality assurance system to ensure that we are meeting our clients' expectations.• Responsible for analyzing clients' feedback and implementing policies to ensure we’re adhering to them. I was also responsible for auditing agents' calls and ensuring that our policies are applied.

Acquisition Specialist

• Aug 2022 - Sep 2022

• Responsible for reaching out to potential sellers to generate qualified leads.• Closed the first month as the company’s top performer in addition to meeting our quality, adherence, and performance metrics.

Technical Lead & Account Manager

• May 2023 - Present

Technical Marketing Specialist

• Sep 2022 - May 2023

As a technical manager, I am responsible for the technical setup for our client accounts. This includes:• purchasing and configuring new domains.• Setting up Google Workspace (GSuite) for our clients.• Authenticating emails (DKIM, DMARC, SPF..etc) and updating domains' DNS records• Creating simple websites/landing pages for us and our clients.• Providing technical support for the team.

Executive Assistant

• Mar 2022 - Dec 2022

• Worked directly with our executive team to organize and analyze our clients' data and marketing campaigns. • Reworked our process and set up automated systems to outreach to potential customers and coordinate sales meetings. • Worked directly with our executive team to organize and analyze our clients' data and marketing campaigns. • Reworked our process and set up automated systems to outreach to potential customers and coordinate sales meetings.

Co-Founder

• Sep 2020 - Aug 2022

• Founded Dicaxy in 2020 as a side project to gain entrepreneurial experience and put our skills to the test. • We landed our first client in September 2020 and continued getting more clients with slow steady progress till mid-2022. • Eventually decided to disband & move on to pursue individual career goals. • Founded Dicaxy in 2020 as a side project to gain entrepreneurial experience and put our skills to the test. • We landed our first client in September 2020 and continued getting more clients with slow steady progress till mid-2022. • Eventually decided to disband & move on to pursue individual career goals.

Account Manager/Growth Consultant

• Sep 2021 - Feb 2022

• Worked with the team to manage multiple clients' Lead Generation, PR campaigns, and data research. • Supervised the data research team to ensure the quality of our customized data lists prior to outreach. • Managed automated and manual outreach to generate qualified leads and coordinate meetings for our clients through multiple channels. • Maintained constant direct communication with our clients along with periodic health checks and detailed weekly statistics • Worked with the team to manage multiple clients' Lead Generation, PR campaigns, and data research. • Supervised the data research team to ensure the quality of our customized data lists prior to outreach. • Managed automated and manual outreach to generate qualified leads and coordinate meetings for our clients through multiple channels. • Maintained constant direct communication with our clients along with periodic health checks and detailed weekly statistics

Account Manager

• Jan 2021 - Jun 2021

Worked directly with our management team to plan and execute our lead generation strategy, focusing on running targeted campaigns through email and LinkedIn outreach. Worked directly with our management team to plan and execute our lead generation strategy, focusing on running targeted campaigns through email and LinkedIn outreach.

Web Content Writer

• Sep 2019 - Jan 2020

Worked with our editorial team as a remote web content (ghost)writer focusing on understanding and analyzing our client requests and delivering original SEO-Optimized content. Worked with our editorial team as a remote web content (ghost)writer focusing on understanding and analyzing our client requests and delivering original SEO-Optimized content.

Sales Associate & CCR

• Aug 2019 - Jan 2020

Sales Associate at SiriusXM Canada Account Started as a customer care representative in our general queries team • I was responsible for first-line technical support and providing information regarding our services to our customers. Joined our sales team shortly after. • Maintained achieving our sales target consistently and high customer satisfaction rate across the different teams, while maintaining our adherence and quality standards. Sales Associate at SiriusXM Canada Account Started as a customer care representative in our general queries team • I was responsible for first-line technical support and providing information regarding our services to our customers. Joined our sales team shortly after. • Maintained achieving our sales target consistently and high customer satisfaction rate across the different teams, while maintaining our adherence and quality standards.

Customer Care Representative

• Jun 2018 - Jan 2019

• Customer Care Representative at VSSE (Vodafone Shared Services in Egypt) for 8 months in our Irish Account. • Responsible for our customers' billing and service inquiries, as well as providing first-line technical support. • Customer Care Representative at VSSE (Vodafone Shared Services in Egypt) for 8 months in our Irish Account. • Responsible for our customers' billing and service inquiries, as well as providing first-line technical support.