Experience

Abdul Aziz Ali Al Al Mutawa Group of Co., Kuwait

• Kuwait
• Automotive
• 1 - 100 Employee

• Senior Manager– Service & Body Shops (KIA Distributor)

  • Mar 2019 - Present

  Manage service & body shops parts, accessories and CRM marketing activities to achieve commercial objectives. Maximize service & body shops service opportunities and profitability and increase absorption levels to at least 80%. Improve service & body shops performance in order to achieve No. 1 position in CSI survey. Manage service & body shops parts, accessories and CRM marketing activities to achieve commercial objectives. Maximize service & body shops service opportunities and profitability and increase absorption levels to at least 80%. Improve service & body shops performance in order to achieve No. 1 position in CSI survey.



Al Mulla Group

• Kuwait
• Holding Companies
• 700 & Above Employee

• Senior Service Manager

  • Sep 2014 - Present

  Oversee all aspects of the service departments and related operations and responsible for the profit, service quality and customer satisfaction that the department generates.

• Dealer Development & Training Manager - Automotive Division

  • Jan 2008 - Aug 2014

  Develop Training activities for Automotive DivisionDesign and develop LMS (learning Management System)Web Designer see personnel website www.myautomotivetraining.com



Doha Marketing Services Company, an Al-Futtaim Group company

• Qatar
• Retail
• 100 - 200 Employee

• Assistant Service Manager

  • Oct 2004 - Dec 2007

  Oversee all aspects of the service department and related operations and responsible for the profit, service quality and customer satisfaction that the department generates. Establish sales, profit, customer service and productivity objectives, to forecast future performance. and undertake periodic performance reviews, implementing improvement activities. Develop, recommend and implement service standards, policies and procedures, as per company and Principal’s guidelines. Oversee all aspects of the service department and related operations and responsible for the profit, service quality and customer satisfaction that the department generates. Establish sales, profit, customer service and productivity objectives, to forecast future performance. and undertake periodic performance reviews, implementing improvement activities. Develop, recommend and implement service standards, policies and procedures, as per company and Principal’s guidelines.



UPPER EGYPT TRAVIL CO.

• Egypt

• Workshop Manager – SCANIA, MANN & Mercedes Busses

  • Sep 2001 - Sep 2004

  Workshop Management: Manages all service related activities in the workshop and on site and ensures that all systems and processes are as per laid down service standards. Ensures workshop is operated efficiently. Workshop Management: Manages all service related activities in the workshop and on site and ensures that all systems and processes are as per laid down service standards. Ensures workshop is operated efficiently.