Sr. Account Manager

• Jun 2020 - Present

Director Of Operations

• Jun 2019 - Present

Technical Solutions Manager

• Jan 2019 - Jun 2019

Software Solutions Manager

• Jan 2018 - Dec 2018

- Set go-to-market strategy to grow the Software Defined Infrastructure & Cloud businesses.- Build and maintain collateral for our field to help them position and sell Software Defined Infrastructure & Cloud solutions. These could be things like Brochures, Briefings, Workshops, Reference Architectures, Advisory Services, Sandboxes, POCs, and demos.- Train customers through roadshows and briefings on our unique ability to market, sell and deliver Software Defined Infrastructure & Cloud solutions.- Collaborate with our professional services organization to set the strategy for growing our Software Defined Infrastructure & Cloud solutions business. - Conduct regular team meetings and training on related to Software Defined Infrastructure & Cloud products and solutions.- Develop customer's ecosystems and relationships that are complementary to go-to-market strategy around Software Defined Infrastructure & Cloud solutions.- Support business development and marketing initiatives as needed.- Achieve converged certification requirements to maintain partner status. Show less

Sr. IT Data Center Engineer

• Apr 2014 - Dec 2017

- End-to-End responsible for the Service Delivery to the customers (TE Data Employees, Externals, Enterprise Customer).- Life-cycle management and ownership of the Cloud Infrastructure solutions: Ensures technological upgrades as well as delivers new business and security requirements.- Responsible of the Capacity Management and Technical Performance and Optimization for the Cloud Infrastructure platforms.- Service Ownership: Ensures E2E operational performance, Incident & Problem Management, change management, E2E monitoring, service reporting- Deal with escalations and high business impact cases- monitoring and recording SLA's and objectives requirements- Creation and maintenance of the Team Rota, ensuring that the correct amount of resource is scheduled to meet the demands of the business at all times of the day.- Overcome technical and business obstacles of Infrastructure service desk.- Reduction in escalation of IT issues by customers- Build and maintain excellent customer's (Service Desks and SLS teams)- Conducting team management activities such as one to one's, team meetings, performance management and coaching.- Assessment of training needs for individuals on team.- Delivery of a high level of Customer Service through a positive customer focused attitude.- Consults with next line of support teams as appropriate- Develop new processes to enhance the operation- Enable and implement new function and new assigned service- Training of the new staff in the area and introducing them to operation- Provide corrective feedback to staff who need improvement to ensure ongoing documentation for poor performance & feedback to the employee in a timely manner & entries made to file- Responsible for delivering weekly/monthly/yearly reports for the management. Show less

IT Data Center Engineer

• Apr 2010 - Mar 2014

- Manage TEData private and public Cloud.- Manage SAN storage devices (VNX, VMAX, 3Par, IBM)- SAN switches management.- Build, upgrade, and configure custom ordered servers from scratch spanning several different platforms and configurations- Advanced troubleshooting of all aspects of operating systems and hardware- Monitor, repair upgrade and downgrade servers- Monitor all systems and report as appropriate using SCOM and Hyperic.- Works with other departments in the DC and outside the DC in order to lead medium to large projects from beginning to end- Works with DC Management to help standardize the procedures in the Data Center- Maintain and promote a positive attitude and work environment by leading by example- Prepares and delivers performance reviews with DC Team. Show less

IT Helpdesk Engineer

• Nov 2008 - Mar 2010

provides technical support for hardware, software, and systems. In addition, analyze problems by using automated diagnostic programs, and resolve recurring difficulties.