Experience

Tech Process Solutions

• Jordan
• Software Development
• 100 - 200 Employee

• Senior Business Analyst and Quality Assurance

  • May 2020 - Present

  - Initial Information Gathering, Analysis & Project Initiation - Research & Requirements Elicitation - Preparing the Specification Document (Project Plan, Sitemap, SRS, BRS, BPMN, Check list, Features list, User manual, UAT Plan, Test Plan, UAT Check List Etc..) - Preparing User Story - Preparing Test Cases document - Create Business Activity and Quality Activity over DevOps - Explaining Requirements to Developers - Explaining Requirements to Designers - Conducting User Acceptance Tests (UAT) - Conducted quality assurance testing for an off the shelf built in products regarding web development, workflow automation, document management systems, e-Services and the customized solutions - Carried out tasks that included Identifying and reporting software bugs. - Verified defect reconciliation and fixes for software development release. - Supported testing of software deployments. - Engaged in communicating with the client to aide in resolving software discrepancies to decrease application issues. - Held training sessions to educate the client on new software features and changes. Show less



Echo Technology

• Jordan
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst and Quality Assurance

  • Dec 2016 - May 2020

• IT Sales Executive

  • Feb 2016 - Dec 2016

  1.Searching for new clients who could benefit from our products in a designated region .2.Establishing new, and maintaining existing, relationships with customers.3.Managing and interpreting customer requirements.4.Persuading clients that a product or service will best satisfy their needs.5.Negotiating tender and contract terms.6.Administering client accounts.7.Preparing reports for head office.8.Making technical presentations and demonstrating how a product will meet client needs.9.Providing pre-sales technical assistance and product education.10.Solving client problems.11.Pro-active attitude, think outside the box and try to find ways to improve the level of support. Show less



Nabih Al-Nabulsi Drug Store

• Amman, Jordan

• Logistics Officer

  • May 2015 - Feb 2016