Ahmed Soliman
IT Manager at Fairmont Nile City Hotel- Claim this Profile
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- Arabic: Mother Tung -
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- English: Excellent in spoken & Very Good in written -
Topline Score
Bio
Credentials
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PRINCE2® Foundation Certificate in Project Management
AXELOS Global Best PracticeDec, 2016- Nov, 2024 -
COBIT® 5 Foundation (Control Objectives for Information and Related Technologies)
ISACAOct, 2016- Nov, 2024 -
MCSA: Windows Server 2012
MicrosoftMay, 2015- Nov, 2024 -
MS: Implementing Microsoft Azure Infrastructure Solutions
MicrosoftDec, 2014- Nov, 2024 -
MCSA: Office 365
MicrosoftNov, 2014- Nov, 2024 -
ITIL® V3 Foundation (Information Technology Infrastructure Library)
APMG InternationalMar, 2013- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftApr, 2012- Nov, 2024 -
MCSA: Windows Server 2008
MicrosoftApr, 2012- Nov, 2024 -
MCITP: Enterprise Administrator on Windows Server 2008
MicrosoftFeb, 2012- Nov, 2024 -
MCTS: Windows 7, Configuration
MicrosoftJan, 2012- Nov, 2024 -
MCTS: Windows Server 2008 Active Directory, Configuration
MicrosoftJan, 2012- Nov, 2024 -
MCTS: Windows Server 2008 Applications Infrastructure, Configuration
MicrosoftJan, 2012- Nov, 2024 -
MCTS: Windows Server 2008 Network Infrastructure, Configuration
MicrosoftJan, 2012- Nov, 2024
Experience
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Fairmont Nile City
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Egypt
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Hospitality
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100 - 200 Employee
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IT Manager
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Aug 2013 - Present
● Functions as on-site project manager who plans and manages both new systems and system upgrades for property site. ● Performs assessments of needs ensuring compliance with budget, standards. ● Ensures compliance with technology-related vendor contracts. ● Provides timely, accurate, and detailed status reports as requested. ● Creates and ensures implementation of disaster recovery and business continuity plans as they relate to technology. ● Ensures property’s technology assets are secure and maintained in accordance with FRHI policies and standards. ● Create a realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements. ● Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed at the scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis. ● Administers and maintains mail and mobiles email. ● Provides Internet support and maintenance for guest technology network. ● Reviews networks’ performance and performs design/re-design as needed to meet property needs. ● Ensures availability of current documentation for cabling, network systems, and applications exist. ● Consults on specific application issues or hardware/software problems. ● Monitors processes and evaluates information according to SOP and LSOP requirements. ● Enforces FRHI policies and standards protecting company hardware, software and other resources at the property. ● Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations. ● Developed manuals, training to assist staff with IT issues. ● Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status. Show less
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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IT Technical Support Engineering
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May 2012 - Jul 2013
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. - Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. - Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. - Interact with numerous computer platforms in a multi-layered client server environment, Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. - Trains and orients staff on use of hardware and software. - Recommends and / or performs upgrades on systems to ensure longevity. Show less
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IT Assistant
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Feb 2011 - Apr 2012
Joining the Hotel in the pre-opening, soft-opening & the final Hotel opening. - Trouble shooting and resolving problems around PCs, operating systems, servers, peripherals and etc. for the 3 properties (The Renaissance Hotel, Courtyard by Marriott and Marriott Executive Apartments). - Installing & configure computers, servers , switches , printers for the 3 properties. - Installing Programs for the user to help them work (Opera, FMC client, Sun Clint, Java, MS Office, Office Scan, Acrobat Reader/Writer, …….). - Creating users for the computers & E-mails. - Taking Backup for the entire system. Show less
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JW Marriott
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Hospitality
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700 & Above Employee
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Business Center Secretary
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Jan 2007 - Feb 2011
- Holding responsibility the smooth operation of the Business Center. - Assisting guests in preparation of various reports and presentations. - Typing, taking the minutes of the meetings and carrying secretarial duties for the guest. - Assisting guests with technical (mostly computer) questions, i.e. laptops, various e-mail methods, internet, burning CDs, Scanning, etc. - Acting as receptionist for the guest and, when necessary providing assistance to callers as required. - Handling and managing local and international conferences, conventions. - Register all guest incidents and requests in log Book . - Handling account procedures. Show less
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Education
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2002 - 2006
( Java - C# - SQL – HTML)
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2002 - 2006
El-Shorouk Academy Cairo, Egypt
Bachelor, B.Sc. in Business Information System
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