Experience

Archer Finance Leasing

• Egypt
• Financial Services
• 1 - 100 Employee

• Operations Assistant Manager at Archer Financial

  • Jun 2018 - Present

  - Handling clients and vendors after credit committee approval starting from creating contracts, signing it and receiving client cheques till receiving leased assets. - Communicating with credit, risk, legal and financial departments in order to fulfill all contract’s aspect - Handling all asset, life and credit insurance requests along with renewals - Handling evaluations/ appraisals for assets to be leased - Submitting contracts to be registered at the Financial Regulatory Authority - FRA - Submitting & registering assets to the Egyptian Collaterals Registry - ECR - Supervising a team to issue vehicles licenses for leased vehicles - Perform contract closing activities once leasing contract tenure ends Show less



Rawaj Consumer Finance

• Egypt
• Facilities Services
• 1 - 100 Employee

• Execution Manager

  • May 2017 - Jun 2018

  - Negotiate contract terms and conditions with client.- Prepare the contract briefs, revising & summarizing contractual requirements.- Prepare the contract change notices, monitor clients performance, including the reporting and status of clients and owner deliverables.- Ensure that client is in compliance with legal requirements, ownership specifications and government regulations.- Perform contract closing activities once needed.- Provide contract summaries and ensure contract execution in accordance with company policy.- Maintain and monitor contract files to ensure compliance with company policy.- Maintain organized files & documents for all client base- Reviews contract terms and conditions for implications that need to be investigated with business owners and vendors.- Preparing the reports for Operation Manager Show less

• Assistant Execution Manager

  • Apr 2013 - Jun 2017

  - Negotiate contract terms and conditions with client.- Prepare the contract briefs, revising & summarizing contractual requirements.- Prepare the contract change notices, monitor clients performance, including the reporting and status of clients and owner deliverables.- Ensure that client is in compliance with legal requirements, ownership specifications and government regulations.- Perform contract closing activities once needed.- Provide contract summaries and ensure contract execution in accordance with company policy.- Maintain and monitor contract files to ensure compliance with company policy.- Maintain organized files & documents for all client base- Reviews contract terms and conditions for implications that need to be investigated with business owners and vendors.- Preparing the reports for Operation Manager Show less



Orange

• France
• Telecommunications
• 700 & Above Employee

• Customer Service Agent

  • Jan 2012 - Mar 2013

  - Deliver service and support to end-users using and operating automated call distribution phone software. - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. - Diagnose and resolve technical software issues. - Research required information using available resources. - Follow standard processes and procedures. - Identify and escalate priority issues per client specifications. - Redirect problems to appropriate resource. - Accurately process and record call transactions using Orange software - Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. - Follow up and make scheduled call backs to customers where necessary. - Stay current with system information, changes and updates. Show less