Experience

CNE

• Computer and Network Security
• 100 - 200 Employee

• Head of Human Resources

  • Jun 2012 - Present

  •Manage monthly payroll of company employees in coordination with financial management. •Documenting and recording recruitment files and all employee data, while maintaining and updating staff database regularly. •Responsible for checking new CVs and interviewing new applicants and supervising assessment of all newcomers during proportion period on daily basis •Responsible for follow-up of medical insurance for employees and their families (MetLife) (medical approval, claims, additions…etc.). •Monitor attendance of employees in accordance with company's work rules and monthly working hours. •Monitor & preparing all types of annual leaves, sick leaves, Maternity leaves and child care holidays according to the Egyptian labor rules. •Develop policies, procedures, standard operating instructions and internal directives to coordinate all human resources activities within priorities and resources available in accordance with labor law •Dealing with government agencies such as labor and social security offices. •Responsible for staff movement plan (fleet). •Member of more than one committee for negotiating and contracting with cooperating companies such as insurance companies and transportation companies. •Introduce employee compensation, benefits, schedules, working conditions and promotion opportunities. •Completed employee employment verifications and unemployment paperwork prior to hire or termination. •Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture. •Contribute in Implementing and obtaining ISO 9001& ISO 27001 quality systems certificate, defining business practices, leading to certification and better business practices. •Maintained and updated quality management system to facilitate procedure enhancements, revision changes and overall process control. Show less

• Executive Trainer

  • Jul 2007 - May 2012

  •Delivering all the needed information for new candidates. •Handling the advanced sessions for the staff. •Reporting to the higher management the performance of the new candidates and the old staff. •Responsible for developing training programs that will ensure that workforce in every department of the company. •the company is skilled and will-suited for that particular job function . •Executing the training program as being . •Training and Launching the International call centre Abo Dhabi Sport Channels. •Ensure appropriate communication at all staff levels. •Responsible for the english & IQ tests “creation & assessing ” HR Support•Ensure and Provide active support in the selection of Recruitment the new candidates. •Worked flexible hours across night, weekend and holiday shifts Show less



CNE

• Computer and Network Security
• 100 - 200 Employee

• Customer Service Representative

  • Jul 2005 - Jun 2006

  •Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. •Provided primary customer support to internal and external customers. •Recommended products to customers, thoroughly explaining details. •Offered advice and assistance to customers, paying attention to special needs or wants. •Responded to customer requests for products, services and company information •Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. •Provided primary customer support to internal and external customers. •Recommended products to customers, thoroughly explaining details. •Offered advice and assistance to customers, paying attention to special needs or wants. •Responded to customer requests for products, services and company information