Ahmed Shanbur
IT Team Leader at Healthcare Logistics Ltd- Claim this Profile
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Arabic Native or bilingual proficiency
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English Professional working proficiency
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Greek Limited working proficiency
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Turkish Elementary proficiency
Topline Score
Bio
Dipesh C.
I have the privilege of working with Ahmed Shanbur, who is my team leader. He is an incredible mentor and leader, always providing thoughtful guidance and support. He is an excellent communicator and is always up for a challenge. I always felt comfortable approaching him with any questions or concerns I had, and he is always quick to offer insight and advice. He is an exemplary leader, always displaying a positive attitude and setting an example for the rest of the team. I would highly recommend Ahmed Shanbur to anyone looking for a leader who is committed, hardworking, and reliable.
Dipesh C.
I have the privilege of working with Ahmed Shanbur, who is my team leader. He is an incredible mentor and leader, always providing thoughtful guidance and support. He is an excellent communicator and is always up for a challenge. I always felt comfortable approaching him with any questions or concerns I had, and he is always quick to offer insight and advice. He is an exemplary leader, always displaying a positive attitude and setting an example for the rest of the team. I would highly recommend Ahmed Shanbur to anyone looking for a leader who is committed, hardworking, and reliable.
Dipesh C.
I have the privilege of working with Ahmed Shanbur, who is my team leader. He is an incredible mentor and leader, always providing thoughtful guidance and support. He is an excellent communicator and is always up for a challenge. I always felt comfortable approaching him with any questions or concerns I had, and he is always quick to offer insight and advice. He is an exemplary leader, always displaying a positive attitude and setting an example for the rest of the team. I would highly recommend Ahmed Shanbur to anyone looking for a leader who is committed, hardworking, and reliable.
Dipesh C.
I have the privilege of working with Ahmed Shanbur, who is my team leader. He is an incredible mentor and leader, always providing thoughtful guidance and support. He is an excellent communicator and is always up for a challenge. I always felt comfortable approaching him with any questions or concerns I had, and he is always quick to offer insight and advice. He is an exemplary leader, always displaying a positive attitude and setting an example for the rest of the team. I would highly recommend Ahmed Shanbur to anyone looking for a leader who is committed, hardworking, and reliable.
Credentials
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Managing a Cross-Functional Team
LinkedInOct, 2019- Oct, 2024
Experience
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Healthcare Logistics Ltd
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Malta
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Hospitals and Health Care
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1 - 100 Employee
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IT Team Leader
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Jan 2020 - Present
- Lead and Supervise designated support team members. - provide hand-holding and support to diagnose and resolve incidents for internal and external personal. - Carry out implementation work on supported solutions and devices. - Document and develop test cases as well as undertake tests to confirm fixes supplied by the solution providers. - process and compile reports of assessments, operational, root cause analysis and maintenance reports. - Be involved from the initial stages in the design of new services and platforms to ensure both internal and external business requirements are met. Show less
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Tek Experts
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Success Manager & CRM (UK&GR- MEA)
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Jun 2019 - Jan 2020
Risk and relation Management providing both proactive communication and reactive service to software customers as well as managing multiple clients and understand the customer strategy and plan regarding Enterprise Software and how services and solutions can be optimized and improved from a service delivery perspective. I also build and maintain a relationship with my customers and gather information on accounts to provide the best possible service and liaison to other departments to find solutions. Show less
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Senior Software Engineer
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Jan 2019 - Jun 2019
▪ Leading a team of 8 Junior and expert Technical Engineers.▪ Monitor the statistics of the team and their work and schedule weekly team meeting in order to achieve the monthly goals▪ Backing up the Delivery Manager and generate reports to the management ▪ Take and own the Flex-Care customers of #Microfocus and follow best practice ticket management.
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Premium Support Engineer
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Jan 2018 - Jan 2019
Providing full support to the customer on backup software “HPE Data Protector” by putting the rightexpectation and troubleshooting and provide the solutions on the open tickets.Key responsibilities:- Responsible for managing expected results and for developing self to meet the requirements of theposition.- Achieve customer satisfaction per stated business metrics for all Services delivery.- Communicate pro-actively with customers and partners.
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Software Support Engineer
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May 2017 - Apr 2018
Providing full support to the customer on backup software “HPE Data Protector” by putting the rightexpectation and troubleshooting and provide the solutions on the open tickets.Key responsibilities:- First-line customer support.- Aligning with the senior engineer to isolate the issue in order to provide the correct solution.
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Global Information Technology
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Network and Hardware specialist
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Nov 2016 - Apr 2017
- Installing, deploying and configuring Juniper firewall (SRX) hardware in the rack.
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System Engineer
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Jan 2015 - Oct 2016
Working as an IT team leader in a Cloud computing project for the University of Tripoli Which includesOffice 365 implantation and Windows Azure, Microsoft Academy Office 365.
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Hardware Specialist
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Mar 2012 - Dec 2014
Prepared technical study and business analysis to present the best practice on the following:- Datacenter proposal for our client (Waha Oil Company).- Disaster recovery infrastructure for (Total Oil Company).- Completed business requirements analysis including the evaluation of systems specification forclient project as a Technical team leader and assistant project manager.
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Hardware and Backup Administrator
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Apr 2010 - Feb 2011
- Maintained the hardware and operated the HP SAN storage.- Configured the HP EVA storage and back up System.- Support and troubleshoot the backup system.- Actively mentored, trained and supervised to administrate HP tools (data protector, library, storage,chassis, etc) for the entire project.- Acted as the second point of contact for all major technical issues, including power outages, systemfailures, and disaster recovery.
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Network Administrator and Hardware Specialist
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Feb 2009 - Apr 2010
- Installing the hardware in the rack.- Configuring the Cisco Switches and Routers and even the Firewall and setting the communicationbetween the sites through the Lase line (links) For the NID project (National ID card Of Libya)- Acted as the second point of contact for all major technical issues, including power outages, systemfailures, and disaster recovery.- Involved in the infrastructure design for a data center and disaster recovery from hardware andnetwork and a backup plan. Show less
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System Administrator
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Feb 2008 - Feb 2009
- Analyze computing and network need for the clients.- Install and provide a solution in the CMPC project (ClassMate PC).- Troubleshoot and resolved the escalated issues by the Customer.- Trained the Clients on the system.
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Education
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2003 - 2007
The American University of Athens
Master's degree, Telecommunications Technology/Technician -
1999 - 2003
The College of Southeastern Europe, Athens (Greece)
Bachelor's degree, Bachelor of Science, Computer Science and Digital Hardware
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