Ahmed Samir Nabil
Technical Support Engineer at Ultimate Solutions Egypt- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Cairo, Egypt, EG
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Credentials
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Google IT Support Professional Certificate
GoogleJul, 2022- Sep, 2024 -
Cyber Security Engineer
Information Technology Institute (ITI)May, 2022- Sep, 2024 -
Prepare for the CompTIA Network+ (N10-007) Exam
LinkedInMay, 2022- Sep, 2024 -
IT-System Admin
Information Technology Institute (ITI)Apr, 2022- Sep, 2024 -
Prepare for the CompTIA A+ (220-1001 and 220-1002) Exams
LinkedInApr, 2022- Sep, 2024 -
Databases and SQL for Data Science with Python
IBMJun, 2021- Sep, 2024 -
SQL for Data Science
University of California, DavisMay, 2021- Sep, 2024 -
Customer Service Fundamentals
Knowledge AcceleratorsJan, 2021- Sep, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA)
UdemyMay, 2020- Sep, 2024 -
Cybersecurity - الأمن السيبراني
Edraak إدراكMay, 2020- Sep, 2024 -
Intel® Network Academy - Network Transformation 101
Intel CorporationSep, 2019- Sep, 2024 -
Introduction to Cybersecurity Tools & Cyber Attacks
IBMSep, 2019- Sep, 2024 -
The fundamentals of Digital Marketing
Google Digital GarageSep, 2019- Sep, 2024 -
Data Communications and Network Services
CiscoAug, 2019- Sep, 2024 -
Network Protocols and Architecture
CiscoAug, 2019- Sep, 2024
Experience
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Ultimate Solutions Egypt
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Engineer
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Feb 2021 - Present
Responsibilities:-Configuring and troubleshooting ERP System.-Research and identify solutions to software issues.-Edit in Stimulsoft Reports & SAP Crystal Reports.-Providing after implementation. Technical problem-solving. advice to the client's support.-Add and update a website ( Publish )in the internet information services (IIS) manager.-Microsoft SQL Server 2014 (Installation, Administration, backup, and restore of the database)-Support customers, with a CRM ticketing system by Remote Support for (Installing, troubleshooting, networks, printers)for ERP restaurant system Clients.
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Misr El Kheir Foundation MEK
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Egypt
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Non-profit Organizations
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300 - 400 Employee
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Call Center
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2015 - 2016
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Education
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Thebes Academy
Bachelor's degree, Computer Science -
Al-Falah Secondary School in Jeddah, Saudi Arabia
High school, Arab and foreign certificates equation - Saudi Arabia - Natural Sciences - (2 years)
Community
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