Branch Manager

• Jan 2023 - Present

Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales• Assess local market conditions and identify current and prospective sales opportunities• Develop forecasts, financial objectives and business plans• Meet goals and metrics• Manage budget and allocate funds appropriately• Bring out the best of branch’s personnel by providing training, coaching, development and motivation • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs• Address customer and employee satisfaction issues promptly• Adhere to high ethical standards, and comply with all regulations/applicable laws• Network to improve the presence and reputation of the branch and company• Stay abreast of competing markets and provide reports on market movement and penetration Show less

Sales and Service Manager

• Dec 2016 - Jan 2023

-Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, in written or at the telephone.-Coach and develop members of the team to ensure common customer experience and offering.-Build and maintain good relationships with staff through a genuine desire to understand their needs and support them.- Manage the performance of the branch sales departments towards targets, quality and efficiency to achieve the objectives set for the branch .Coordinate with the branch Head to cordially enhance the performance and improve the results.- Ensure that all financial, acquisition and penetration targets of the branch are equitably assigned to the branch staff and achievement measured. In addition to this resources need to be made to staff to achieve their targets.- Ensure that SOP, KYC,AML and code of conduct policies are adhered in the branch.- Back up and assist the Branch Head in branch responsibilities, activities and planning.- Resolve complex customer problems and complains. - Cope with delays when targets aren’t met and remain insistent in the search of excellence in difficult times (Support will be provided). Show less

Senior Personal Banker

• Sep 2013 - Dec 2016

1-Sell consumer banking products to existing and new branch customers. Cross sell, products based on customer potential and needs. 2-Ensure that all customer interaction begins with the standard service greeting 3-Strive towards meeting and exceeding customer expectation and requirements in each interaction. 4-Be vigilant and alert on any possible frauds/risks, and provide feedback to direct supervisor for guidance and assistance. 5-Coordinate with departments/units to resolve any customer problems and queries. 6-Introduce and promote alternate channels to customers to reduce traffic in branches. 7-Provide customers with basic information on all products/services. 8-Handle all allocated function with strict adherence to set processes. 9-Receive the customer’s requests for issuing the various certificates 10-Maintain and meet the service quality standard that has been set. 11-Responsible for customer complaints/inquiries & for Logging every customer complaint, inquiries and forward to the customer care unit. 12-Ensure all knowledge of all processes activities and functionality of SSRs Show less

Bank Teller

• Sep 2010 - Sep 2013

HR Trainer

• Sep 2007 - Dec 2010

•Conduct small group and individual training sessions based on learning needs. •Lead learning enhancement classes on improving sales knowledge and people skills needed for workplace success and advancement. •Giving the INDUCTION program for all new hired introducing bank products, quality service, technical customer service school, communication skills, and selling skills. •Covering the all bank existing staff periodically with refreshment and updating product knowledge sessions. •Preparing and updating the bank products manuals within each product owner guide lines. •Conducting monthly meetings with products owners for discussing all the products features updates, competitive analysis and bank strategy as well. •Become a master PRODUCT KNOWLEDGE trainer and responsible for educating and coaching the existing trainers to deliver a product knowledge. •Has the ownership of SELLING SKILLS program and deliver it to both new hired and existing staff. •Has the ownership of CHANGE MANAGENT program which tackle managing changes in both working environment and personal life. •Being involved in both designing and delivering PRESENT WITH IMPACT course. •Being involved in both designing and delivering DEALING WITH DIFFICULT PEOPLE course. •Being involved in both designing and delivering offsite TEAM BUILDING course. •Offered specific training programs to help employees maintain and improve job skills. •Organized food preparation, event activities and accommodations for the offsite TEAM BUILDING course. Call center Show less

Sales Branch manger

• Jun 2006 - Jul 2007