Experience

Millennium Central Kuwait Downtown Hotel

• Kuwait
• Hospitality
• 1 - 100 Employee

• Director of Sales and Convention

  • Mar 2023 - Present



Millennium Hotels and Resorts

• Singapore
• Hospitality
• 700 & Above Employee

• Assistant Director Of Sales

  • Jan 2020 - Present

  • Observe Hotel and Company policies and procedures are to include the promotion and participation in the Colleague EngagementSurvey• Review team member’s contracts, considering the number of rooms, average rate and total revenue objectives of the hotel.• Outline weekly sales call plan to ensure time and resources are maximized to complete as many qualified calls as possible,• while balancing administrative duties as well as site inspection• Participate in sales trips and promotional events within the hotel and trade related organizations as necessary• Recruit and retain Sales Colleagues• Prepare weekly, monthly, quarterly, and annual reports as required• Assist in the preparation and re-forecasting of hotel revenue objectives and compilation of market intelligence• Set up all sales objectives, action plans and team’s targets• Attendance at rate strategy meetings and regularly scheduled Sales Departmental meetings and group business meetings• Ensure that selling strategies are adhered to during negotiations and maximizing up-selling opportunities of sales team Show less

• Senior Sales Manager

  • Dec 2018 - Dec 2019

  • Achieving sales department budget for the entire year.• Participate in doing the whole year budget for the sales department. • Replying our head office correspondences. • Participate in doing profit & loss report for the sales department. • Responsible to push the team to achieve the revenue targets. • Review and amend the monthly forecast (by segment) for sales department.• Follow up with the team to send New Year contracts.• Follow up with the team the daily activity. • Achieving my sales budget for the entire year (corporate segment).• Review the PDP for all the team. Show less

• Sales Manager

  • May 2017 - Nov 2018

  • Achieving my sales budget for the entire year by being proactively involved in all steps of the sales process, working close with the Client and the Revenue management team.• Maintain contracts and accurate database of all corporate segments handled.• Identifying new contacts and developing sales leads.• Ensuring enquiries become confirmed business.• Visit potential customers for new business.• Negotiate the terms of an agreement and close sales.• Gather market and customer information and provide feedback on buying trends.• Representing the organization at trade exhibitions, events and demonstrations. • Identify new markets and business opportunities.• Review my own sales performance. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Cluster Sales Executive - Crowne Plaza & Holiday Inn Kuwait Al Thuraya City

  • Jan 2016 - Apr 2017

  • We were a Cluster property with two Hotels under the same Management.• Was responsible for maintain contracts and accurate database of corporate and sports segments handled.• Responsible for making contracts, updating opera systems and managing account and contacts. • Ensuring enquiries become confirmed business.• I used to meet guests at the Lobby to find potential accounts and get feedbacks and even do Client meetings to extract more business. • Checking customer satisfaction and resolving any issues to ensure repeat business.• Visit potential customers for new business.• Have Planned Corporate Client Events for the team. • Responsible for maintaining and developing the relationships with the clients and the bookers. • Negotiate the terms of an agreement and close sales.• Representing the organization at trade exhibitions, events and demonstrations.• Review my own sales performance. Show less

• Front office agent & Reservation agent Crowne Plaza Kuwait Al Thuraya City Hotel

  • May 2013 - Dec 2015

  • Handling individual and groups booking requests.• Handling individual and corporate corresponds.• Group coordinator Duties.• Handling entry visa requests.• Review all arrival every day.• Selling suits and other optional facilities at the hotel.• Arrange final invoice for individual guests and groups.• Communications with other departments at the hotel.• Check in & check out individual guests and groups.• Block rooms for individual guests and groups.• Selling suits and other optional facilities at the hotel.• Handling Cash float, Arrange final invoice for individual guests and groups.• Review all arrivals & remaining departures.• Check correspondence and cover letters for guests on arrival.• Monitor High Balance Rooms.• Check City Ledger and any pending PMs.• Update room discrepancy report.• Settlement of payment.• Communications with other departments at the hotel.• Cashiering duties. Show less



Blue Sky Travel of Egypt

• Scandinavian Department manager

  • Jan 2010 - Feb 2013

  Cairo - Egypt | 2010 January - 2013 FebruaryScandinavian Market “Classical Program”. • International corresponds. • Arrange full offer itinerary. - Reserve Hotels & Cruise. • Reserve flight & Train Tickets. - Arrange the tourist guide.• Arrange service order for Transportation & Traffic department.• Arrange final invoice for each group.• Settlement of payment. Shots group for other nationalities. • Quoting the price according the nationality. - Arrange full offer itinerary. • Reserve Hotels & Cruise. - Arrange the tourist guide.• Arrange service order for Transportation & Traffic department.• Arrange Service order for Branches. - Arrange final invoice for each group.• Settlement of payment. Show less

• Excursion Department Manager.

  • Jan 2008 - Dec 2009

  • In-charge on all optional excursions operation & sales of Blue Sky Cairo office. • Arrange all available excursions list for all Cairo branch nationalities.• Planning for the department (Quotations for all of excursions).• Arrange excursions price lists with USD, Euro and sterling.• Negotiation with all excursions suppliers to get promotion rate. • Arrange all promotion & attractive offers. • Final statement monthly. • Follow up all details (Representative, Guide, Coach, Hotel, and Cruise). Show less

• Chinese Department Manager.

  • Jan 2007 - Dec 2007

  • International corresponds with our agent. • Planning for the department (Quotations for all of requests).• Negotiation with the hotels, cruise to get promotion rate. • Help in Sales & Marketing by promotion & attractive offers. • Final statement monthly. • Follow up all details (Representative, Guide, Coach, Hotel, and Cruise).

• Tour operator - Chinese Department.

  • Jan 2005 - Dec 2006

  • Arrange service order for Transportation & Traffic department. • Arrange the tourist guide. • Reserve Hotels, Cruise & restaurants for clients. • Reserve Train & Domestic flight Tickets. • Arrange final invoice for each group.

• Tour Leader & Assistant Tour operator – Chinese Department

  • Jan 2004 - Dec 2004

  • Handling all nationalities including American-English-Italian-Chinese-Japanese... etc.• Starting from the meet and assist at the airport.• Selling tours and excursions and doing regular visits to the guest in hotels.



Sun Rise Placio Hotel Hurghada, Blue Sky Group Of Egypt

• Hurghada, Al Bahr al Ahmar, Egypt

• Front Office Agent

  • Jan 2003 - Dec 2003

  • Check in & check out individual guests and groups. • Block rooms for individual guests and groups. • Arrange final invoice for individual guests and groups. • Settlement of payment. • Communications with other departments at the hotel. • Check in & check out individual guests and groups. • Block rooms for individual guests and groups. • Arrange final invoice for individual guests and groups. • Settlement of payment. • Communications with other departments at the hotel.



Blue Sky group of Egypt

• Cairo, Egypt

• Tour Guide

  • Aug 2001 - Dec 2002

  Handling all nationalities English speaking including American-English. Handling all nationalities English speaking including American-English.