Experience

Qualitynet

• Kuwait
• Telecommunications
• 100 - 200 Employee

• Call center agent ( Help Desk )

  • Jul 2018 - Present

  - Providing technical support over the phone to all customers . - Handling incoming incidents via the phone / e-mail promptly and effectively. - Diagnosing and resolving a wide range of technical issues over the phone. - Escalating calls and issues where necessary to senior managers & team leaders. - Ensuring that all call details are captured and entered in the logging software. - Answering & responding to all calls & requests within agreed time scales. - Keeping customers updated as to progress. - Closed 95% of trouble tickets on the first call without escalation. - Commended for quickly resolving complex issues including system crashes , network slowdowns connectivity problems and more . - Perform remote troubleshooting - Configure routers - Remote access to routers to check configuration - Determine the best solution based on the issue and details provided by customers - Transfer unresolved issue to the next level of support - Recording events , problems and updates their resolution in logs Show less



Currently looking for a new opportunities

• Kuwait

• Currently looking for a new opportunities

  • 2018 - Jul 2018

  Junior IT Admin & IT Sales, actively seeking new opportunities that offers me a chance to utilize my educational abilities and skills, within a developing work environment that insures continues professional growth and knowledge. I’m highly motivated, ambitions, and ‘willing to get the job done’ kind of person, able to work as a team player or independently, I can perform a variety of technical and non-technical (IT Sales) jobs, while I’m in the start of my career I involved in self-study of Microsoft Active Directory for Windows Server 2012 administration, Microsoft Exchange 2013 administration, network fundamentals, computer maintenance & troubleshooting (CompTIA A+ & N+). I also attended CCNA routing and switching course. Show less



ITC Holdings Corp.

• United States
• Utilities
• 700 & Above Employee

• IT Admin & Sales

  • Jun 2016 - Dec 2017

  Technical Support - Installing and configuring computer hardware operating systems and applications. - Monitoring and maintaining computer systems and networks. - Communicating with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. - Troubleshooting system and network problems and diagnosing and solving hardware or software faults. - Prepare, follow up and manage correspondence, reports, notices and documents. - Data entry and maintain data base for the company. Key Account Manager - Presenting the product or service and in a structured professional way face-to-face. - listening to customer requirements and presenting appropriately to make a sale. - Maintaining and developing relationships with existing customers in person and via telephone calls and emails. - Scheduling meetings with potential customers to prospect for new business. - Responding to incoming email and phone enquiries. - Negotiating the terms of an agreement and closing sales. - Gathering market and customer information. - Negotiating on price, costs, delivery and specifications with buyers and managers. - Challenging any objections with a view to getting the customer to buy. - Advising on forthcoming product developments and discussing special promotions. - Creating detailed proposal documents. - Manage the Selling Strategy with the objective to achieve the target. - Monitor the competition companies. - Listen to client feedback and be flexible. - Ensure that the clients’ history records are updated all times. - Set Up and Maintain Filing system. - Organizing and Filing the Contracts for the Project. - Prepare, Follow Up and manage Correspondence, Reports, Notices and Documents. Show less



Al-Edwani Contractor Company

• Kuwait

• Supervisor & Secretary

  • Jun 2009 - Jun 2011

  - Writing Official letters. - Data Entry in the company database. - Coordinate and communicate with Engineers of the sites. - Organizing, arranging & filing the Tenders for the Engineers. - Attending engineers & company calls. - Follow up the work on the site and reporting for any problems or notices. - Writing Official letters. - Data Entry in the company database. - Coordinate and communicate with Engineers of the sites. - Organizing, arranging & filing the Tenders for the Engineers. - Attending engineers & company calls. - Follow up the work on the site and reporting for any problems or notices.