Ahmed Salem

Area Technical Support Leader at Food Nation
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Egypt, EG

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Certified Ethical Hacker (CEH)
    EC-Council
    Jan, 2021
    - Nov, 2024
  • Certified Network Defender (CND)
    EC-Council
    Jan, 2021
    - Nov, 2024
  • Certified Security Analyst (ECSA)
    EC-Council
    Jan, 2021
    - Nov, 2024
  • Penetration Testing Track
    Information Technology Institute (ITI)
    Jan, 2021
    - Nov, 2024
  • Full Stack Developer Track
    Udacity

Experience

  • Food Nation
    • Egypt
    • Food and Beverage Services
    • 1 - 100 Employee
    • Area Technical Support Leader
      • Aug 2022 - Present

      • Led a team of two IT professionals and accomplished the completion of a significant IT project within the allocated time frame and budget constraint • Provided technical support for end-users and resolved escalated technical issues in four cities with a total of 20 stores • Created detailed user manuals and provided training to users on the proper use of IT systems and software • Supported the development and testing of new software applications, ensuring a smooth transition to production • Designed and implemented test cases for integration and system testing, ensuring interoperability between components • Implemented and configured Bio Time 8.0 software for attendance tracking of 1300 employees, including technical support for 34 fingerprint devices, ensuring compliance and accurate data collection. Show less

  • Algoriza
    • Egypt
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Software Automation Engineer
      • Feb 2022 - May 2022

      • Software Testing Fundamentals. • API Testing. • Mobile Testing. • OOP Concepts. • Database Testing. • Automation Testing Fundamental. • Automation Testing Using Selenium. • Software Testing Fundamentals. • API Testing. • Mobile Testing. • OOP Concepts. • Database Testing. • Automation Testing Fundamental. • Automation Testing Using Selenium.

  • Telecom Egypt
    • Egypt
    • Telecommunications
    • 700 & Above Employee
    • Technical Support Specialist
      • Jun 2021 - Feb 2022

      ✤ Scope of Work: - Works as liaison between customers (end users) and the company in handling customer technical support cases through phone, maintaining the highest level of customer satisfaction and problem resolution. ✤ Main Duties: - • Successfully handled around 1000 customer on monthly basis achieving (90+) quality score. • Achieved 1st rank (top achiever) for four performance evaluations. • Troubleshooted all types of customers’ problems related to hardware or software. • Assisted customers in operating systems configuration using remote desktop connections, ensuring proper support and first call resolution. • Assisted customers in installation and configuration processes for VPN clients according to the policies and procedures. • Followed standard procedures for proper escalation for unresolved issues. Show less

Education

  • Computer Science and Information Systems at Culture & Science City
    Bachelor's degree, Computer Science
    2015 - 2019

Community

You need to have a working account to view this content. Click here to join now