Site Reliability Engineer

• Nov 2019 - Present

Associate Tech Specialist (DevOps)

• Sep 2018 - Oct 2019

Extensively used Puppet / Ansible configuration management to deploy packages with the required build artifacts and facilitate a stable and scalable build and deploy infrastructure.Streamlined the CI/CD process for application deployments by enforcing strong source code repository management techniques and securing configuration files away from application source code for improved security.Made recommendations and developed technical design for new applications to be put on the Devops pipeline. carried out environment incidents and trige support to the highest standards and coordinate resolution.Worked with server infrastructure team to provision servers, virtual machines and standalone systems through Kubernetes / Docker containerization.Worked with IT, QA and DevOps teams to automate the test cases and integrate them with scheduled auto deployment pipeline to increase test coverage and leverage nightly builds.Deployed AWS Infrastructure with Terraform.Installation and configuration of Terraform and Docker.Used Terraform in a CI/CD Environment (Jenkins).Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems involving Sun Solaris, HP-UX, Red Hat 6&7, UCS, UCS Central, VMware and Windows serversManaging IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices.Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.Provide technical leadership on specific UNIX and Linux infrastructure migration activities that are part of an engagement or a technology refresh project.Implemented user management process on all SUN and Linux servers using python scripts.Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Show less

Storage and Backup Administrator

• Oct 2017 - Aug 2018

Senior System and Storage Admin

• Nov 2015 - Oct 2016

Being a senior, I was in charge of ensuring that projects roll out smoothly and the handover to the customer is made on time. I was having a team of 3 people and I was responsible for their technical grooming as well. I had to ensure proper communication between different technical departments in the company in order to fully understand requirements and reduce bottlenecks. Served as operating system, storage, and backup expert, providing technical support for entire Ooredoo. Installed and supported over 1000 Linux and Microsoft Windows virtual machines. Developed and maintained technical expertise in Linux / HP-UX / Solaris/ UCS / EMC Storage and VMware. Working on physical and virtual servers, experience in Server technologies e.g. Blades/Chassis, virtualization, Operating Systems specifically Linux, Solaris, HP-UX and Windows Operating Systems. Provided real-time support to everyday users of UNIX / Linux / VMware and Windows. Responded to customer service emails in a timely and effective manner. Researched, resolved and followed up on customer issues. Reported important problems to management. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Devised workarounds for problems. Trained new employees and explained protocols clearly and efficiently. Installed and configured high availability software MC service guard on RHEL. Show less

Senior System Engineer

• Apr 2010 - Oct 2015

The purpose of this role was to design and deliver mission critical infrastructure to ensure the highest levels of availability, performance and security. Worked on VMware, Redhat enterprise Linux, HP-UX and Sun servers. Install and manage Cisco UCS hardware, SUN Sparc and HP blade servers. Managing VMAX, DMX, NAS and Centera to provision storage and ensure optimal performance. Maintained security, backup, and redundancy strategies. Worked on Netbackup to backup and restore 500 plus physical and virtual servers. Configured bare-metal setup to restore systems in case of disaster. Configured disk level backup to use Granular technology for exchange servers. Reduced the file server backup window from 24 hours to 12 hours. Identified departmental needs and made suggestions regarding technical direction. Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Managing StorageTek SL8500 tape library with ACSL. Took an initiative to build a performance collection data tool which can update excel sheet on regular basis to find performance related bottlenecks or issues in terms of CPU and Memory on all mission critical servers. Build a repository server to install and update patches in Redhat enterprise Linux. Build a cluster environment on RHEL using MC Service Guard. Show less

System Administrator

• Jan 2008 - Mar 2010

SAN Administration of EMC storage. Installation and configuration of Sun Hitachi and Centera Archival Solution. Creation of LUNS on Clarion storage, then presenting it to SUN, IBM, HP and windows systems. Installation and configuration of Brocade SAN directors/switches Zone Configuration on Brocade SAN Switches by using CLI/GUI interface. System Administration of SUN servers; that includes: Performing day to day Solaris system administration tasks. OS patching and upgrades of SUN Solaris 10, 9 and 8. Creation and assignment of appropriate roles and privileges to users and groups. Performance Tuning of SUN Solaris operating systems Performed Persistent Binding on all SUN Solaris and windows Systems Presentation and configuration of SAN disks to SUN Solaris OS. Installation and configuration of Legato Networker packages on SUN Solaris. Administration of VERITAS Volume Manager Shell Scripting. Administration of Tape Libraries and Backup Software; that includes: Installation and configuration of CDL and EDL disk libraries and Quantum Scalar i500 tape library on Brocade SAN switch. Installation and configuration of EMCs Legato Networker Backup software. Show less

Senior Executive IT

• Apr 2007 - Jan 2008

Administration of SUN Solaris systems. OS patching and upgrades of SUN Solaris and AIX. Creation and assignment of appropriate roles and privileges to users and groups Performance Tuning of SUN Solaris and AIX operating systems SAN Administration of HP and IBM; installed at Production sites. Creation of LUNS through Command View XP on HPs XP1024 and then presenting it to SUN, IBM, HP and windows systems. Installation and configuration of Brocade SAN switches Zone Configuration on Brocade SAN Switches by using CLI/GUI interface. Creation of LVOLs on EVA4000, 6000 and 8000 and then presenting it to different systems Installation and configuration of IBMs DS4800 storage using EXP710 disk enclosures System Administration of SUN and IBM P-Series servers; installed at Production sites that includes: Installation and configuration of SUN hardware and software Installation, configuration and maintenance of IBM hardware and software Installation and configuration of Tape Libraries. Configuration of SAN and Local disks on VERITAS Volume Manager Presentation and configuration of SAN disks on SUN Solaris, AIX and windows NI systems. User and group management to ensure secure access of SUN Solaris, AIX and Windows servers Monitoring of network services to ensure smooth network operations. Day to day maintenance and troubleshooting of system operations Administration of Tape Libraries and Backup Software; that includes: Installation and configuration of HPs ESL712e and ESL9595 tape libraries on Brocade SAN switch. Installation and configuration of HPs Data Protector software Backup management using HPs Data Protector integrated with HPs Tape libraries. Show less

Customer Support Engineer

• May 2006 - Mar 2007

Provided Enterprise level IT support to telecom operator (Ufone) including Redhat, HP XP1024 storage and backup software Data Protector. Resolved customer complaints and concerns with strong verbal and negotiation skills. Built and maintained successful relationship with customer. Processed an average of 10 inbound and outbound storage technical support calls. Informed customers about issue resolution progress. Supported customers having data connectivity issues. Provided Enterprise level IT support to telecom operator (Ufone) including Redhat, HP XP1024 storage and backup software Data Protector. Resolved customer complaints and concerns with strong verbal and negotiation skills. Built and maintained successful relationship with customer. Processed an average of 10 inbound and outbound storage technical support calls. Informed customers about issue resolution progress. Supported customers having data connectivity issues.

Customer Support Engineer

• Aug 2004 - Apr 2006

Administration of HP-UX Operating System. Installation and configuration of HPs ESL712e and ESL9595 tape libraries on Brocade SAN switch 24*7 H/W & S/W support to Telenor and Mobilink datacenters Installation, Configuration & Maintenance of Clustered Domain & Exchange servers for a network of over 1000 computers. Installation and configuration of Itanium and RISC based HPs servers. Installation & configuration of Microsoft Live Communication Servers. Configuration and Management of HP EVA SANs. Configuration of MSA500 and MSA1000 in LINUX platform. Up gradation of MSA500 to MSA1000. Installation & Configuration of HP Data Protector Cell Manager and clients for backups and restores. Show less