Experience

Universal Payment services-UPS

• Kuwait
• IT Services and IT Consulting
• 1 - 100 Employee

• Fleet Operations Manager - Cravez Application platform

  • Oct 2017 - Present

  Achievements/Tasks 1-( Strategic ) created a strategic plan within 3 months Reached the maximum number of customers in the shortest time by working to reach a shorter delivery time to be within 30 minutes or less per order. 2-Automation-An Enhancement was given to Our developers to add new Automation Logic in our Fleet Management System, and once it was completed implementation in the system. Orders are assigned to the nearest drivers without the intervention of any supervisor and worked through linked with the Google API maps, calculating the distance and giving the order to the nearest driver. Through this modification, the maximum benefits from drivers were achieved and Labor Budget was reduced by saving cost of Supervisors and Drivers and also enhancing the delivery quality 3-( operational ) Reached the least number of complaints compared to the number of orders to be 1% of the orders 4-Cost-wise-I created a system to follow and optimize using the movements of cars during and outside work, and this gave achievement in saving in the consumption of cars and Fuel, and the company’s vehicles were not used for personal purposes 5-Cost-wise-The vehicle's maintenance contract has been reduced by 28 % from the maintenance Budget by obtaining another maintenance center with the same quality of raw materials, reducing the Labour services cost, and giving priority to the company’s vehicle's quick maintenance to Avoid consuming working hours for frequent maintenance 6- Cost-wise-Reducing the cost of drivers’ tools by 20% of the budget by obtaining them from other suppliers outside the country and shipped to Kuwait •Responsible for the direct planning, managing, and supervision of the delivery process and ensuring drivers' compliance with company regulations, maintaining payroll, driver retention, and safety •Controlling & Reporting the below to the Manager director ( Fleet KPIs report, Fuel Consumption report, Driver Hygiene Performance report, Productivity Report,.. Etc) Show less



Kuwait Food Company (Americana)

• Restaurant General Manager

  • Dec 2013 - Sep 2017

  • Coaching and supporting all my team in the restaurant • Keep the food safety points the first Priority tasks • Analysis and make inventory every month • Make P&l ( F cost & P Cost & salaries & …etc) and discuss all of points and explain it • Manage all operations running and keep the following standard • Achieving the target and make also profit • Train all crew trainers and all team to get good Customer Service to affect our sales • My Courses ( LAR – LAS – P&L - FSSC – Management Skills ) Show less



M. H. Alshaya Co.

• Retail Department Manager

  • 2011 - 2013

  • Department manager is providing support to your line manager in efforts to achieve company and brand objectives. • Responsibilities include also: • The maintenance of all necessary data and documentation • Preparing documents related to overtime and sick leave • Maintaining store and trade licenses • I Maintenance of all necessary data and documentation. • I am Overseeing procedures surrounding company issues in Stocktake, and merchandising. etc. • I am Ensuring all deliveries and mailbags are distributed in a timely and professional manner • Discuss All VMs plans and keep the following standard layout • Analysis of All Garment with P&l Report for the Store • Make a Schedule for All my Team Show less