Automotive Body shop consultant

• May 2021 - Present

Reception Body shop Supervisor

• Jan 2019 - Feb 2021

.Managing a team of Three Service Advisor's, two Drivers and Two Meet and Greet personnel. .Carrying out daily huddle with the team of Service Advisors and Meet and Greet as part of the Rockefeller habit to discuss any issues and finding a solution to the problem. .Setting individual targets for the Service Advisors for monthly target performance of labor revenue generation. .Ensuring that the vehicle turnover time (TTS) is minimized by control on Work in Progress job cards. .Assisting with all technical issues encountered in the workshop. Sending technical reports via ELSA Carrying out warranty self-audit on monthly basis to assess if there are any issues/ corrections needed for repair orders. Overall incharge for the complete bodyshop activity .Planning for the Labour & CSI target. Allocating the targets to subordinates .Dealing with all insurance companies & surveyors .Conducting monthly meeting to discuss about the PNL & current month coals .Customer complaint handling & solving the issues. .Arranging & attending Insurance surveys .Following up repairs & updating vehicle status to clients. Delivery process & post service follow up Ensuring all Service Advisors are Level 2 qualified as per requirements from Bentley & McLaren • Arranging new product training's for Service Advisor’s. • Attending to customer complaints and resolving theirs concerns. • Assessing and analyzing Customer Loyalty Programme (CLP) and Net • Motivating and appreciating staff when he / she has gone that extra mile in ensuring customer satisfaction. • I have successfully completed Group Development Program Level1, where the tools that I have learnt through this program are being practiced in my team for better productivity and customer satisfaction. Show less

Service Supervisor

• Feb 2018 - Jan 2019

• Establish and maintain good working relationships with customers to encourage repeat and referral business. • Manage and control the daily activities of the department and ensure that all work is carried out according to company standards. • Develop (Where necessary, design) and install the correct processes & practices to ensure that the business is operating in an efficient manner and the highest levels of customer satisfaction are achieved. • Monitor monthly performance, plan activities & strive to always achieve budgeted targets. • Gather market information and produce a customer data base. Constantly monitor and update the information held within the data base. • Audit labour & parts selling procedures to ensure that there is 0% outstanding cash sales and all labour & goods purchased are paid for at time of collection. • Actively seek to increase both labour and parts turnover by maintaining customer contact, explore the market for new potential customers and maintain service information & schedules for existing customer base. • Implement the correct financial controls demanded by the company & carryout self-audits to ensure procedures are being followed and all financial issues are responded to and resolved promptly. • Hold regular team meetings, identify improvement areas, give feedback on performance and motivate the team to make improvements where necessary. • Develop training plans for all the team members and actively find ways of delivering the training needed. • Carryout personal development reviews with the team and record the information in the correct format. Show less

Senior Customer Service Advisor . Saudi Arabia

• Apr 2015 - Aug 2017

• Customer service and advisory role for the client’s and company benefit. • Balance between higher CSI scores and target achievement. • Follow up job and keep contact with customers. • Coach and lead the new advisors through Dealer Management Systems (DMS). • Up selling and marketing additional products benefits for optimum sales. • Carry out the follow up calls post-delivery to increase CSI index. • Follow up job and keep professional relationship with customers post vehicle delivery • Efficient job loading to technicians by proficiency for optimum workflow • Follow up jobs in workshop and monitor progress, WIP • Liaison with workshop; advisors and management where needed. • Check; correct; assess the job card quality in accordance with complaint and warranty requirements. • Calculate efficiency and hours sol for Service advisor KPI • Technically competent to understand the customer needs and requirements and accordingly raise Service Orders. • Able to provide detailed explanation on jobs to be carried out on vehicle. • Provide detailed explanation and technical justification for additional repairs Show less

Service Advisor

• Aug 2012 - 2015

• Perform write-up of job card, this will include entering the customer • Information: name, address, telephone numbers date and description of customer concerns. • Make preliminary evaluation whether work will be covered under warranty, customer will pay etc. Review customer service history for indication that current repair requests have been noted / repaired previously • Advise the customer on the type of service needed for the vehicle. Perform such other duties as assigned by Senior Service Advisor. • Qualifying the customers' requirements and wishes and agreeing estimated costs in advance • Detailed appointment preparation in advance of the customer arriving at the Service Centre • Receiving the customer and completing a comprehensive explanation of the work to be completed with the customer present at the vehicle • Informing and advising the customer of offers, seasonal campaigns and other services • Co-coordinating with the workshop and ensuring the agreed timescales are met • Updating the customer with progress on the vehicle and advising of any additional findings or further costs • Completing detailed preparation in advance of the customer returning to collect their Hyundai car • Handing over the vehicle to the customer with a detailed explanation Show less

Service Advisor

• Nov 2010 - Jun 2012

• Welcome the clients into the service station and inquire about the troubles they are facing with their automobiles • • Examine the vehicle and acquire important details about its performance, mileage, repair work done previously and date of purchase • • Analyze the extent of damage the vehicle has suffered and the repairs it would require • Estimate the total cost of repairs and inform the clients about the same Maintain a stock of the important repair tools, spare parts and equipment that are required by the service stations frequently • Responsible to guide the clients on maintaining their vehicles and ensuring efficient performance of the vehicles • Identify the reasons for malfunctioning of the vehicle and assign technician to perform the repair works • Advise the clients on using the vehicle appropriately and ensuring regular servicing and maintenance to the engines • Oversee the work of technicians and provide them assistance for complex repair work • Deal and advise client for purchase or resale of old vehicles Show less

Workshop engineer

• Jan 2008 - Jul 2010

Managing all workshop activity Maintains vehicle records by recording service and repairs. Prepare a list of problems, estimation and the time taken to complete the repair. Prepare maintenance Schedule Flow up the job done inside workshop Parts Order and make stock control Adhere to company safety standards, policies and procedures. Carrying out inspections of completed repairs to ensure that the job complete. • Completing administrative reports on any work performed. Show less