Experience

Info2cell (an Altruist Co.)

• United Arab Emirates
• Telecommunications
• 1 - 100 Employee

• Senior Customer Care Executive

  • Aug 2020 - Present

  -Handling complicated and unresolved complaints including “TRA” complaints by providing strong proves and full details of their subscription. -Providing all the reports to the management team and to the partners as well. -Testing and approving any new services before launching and confirm back to the partners as per the guidelines -Consolidating full details of our services and partners services as well to be sent to TRA team for monitoring. -Managing staff system authorities/Users (Audit wise).



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Central store operations executive

  • Aug 2019 - May 2020

  -Providing input into the communication, guidance and monitoring on retail policies and procedures.-Working with brand operators and Loss Prevention to ensure the effective implementation of LP Toolkit action plans with special focus on improving stock take results in key malls.-Review Audit Observations and recommends appropriate approaches related to these observations in terms of applying operational sector standards.-Providing all the reports , analysis and weekly business updates to the top management.

• Administrative Assistant

  • Mar 2017 - Aug 2019

  -Ensure the accurate reporting of store data to be sent to the store manager and regional office, ensure all reports are up to date to meet the requirements of commercial team as well.-Reviews, analyses sales reports, KPI & SLS to ensure provide correct figures to the commercial teams, prepares new reports when required.-Work in partnership with the commercial team to support local opportunities that deliver sales growthfor their area of responsibility.

• Administrative Assistant

  • Mar 2013 - Apr 2017

  -SAP Proficient in using SAP Module relevant To SAA and store profile, Ability to understand, train the team and troubleshoot errors as required, prepare LPOs.-Rpro - Posses in-depth knowledge of R-Pro application can use train and conduct basic trouble shooting.-Actively supports store team to reduce costs. -Supports management actions delivery. PreparesAsset Requests and Asset Write- Offs, Follows the consistency of asset lists.-Ensure all new employees are trained on the till points in accordance with the SOP.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Team leader

  • Mar 2011 - Mar 2013

  -Coaches and develops team members to optimize performance. -Follow up on action plans to ensure internal audit compliance. -Monitor daily inventory check implementation. Allocate the store monthly target individually. -Randomly internal audit on all stores once every month. -Responsible for monthly induction for all staff. -Ensure all the new employees are trained on terminal to be able to deal with retail operating system. -Coaches and develops team members to optimize performance. -Follow up on action plans to ensure internal audit compliance. -Monitor daily inventory check implementation. Allocate the store monthly target individually. -Randomly internal audit on all stores once every month. -Responsible for monthly induction for all staff. -Ensure all the new employees are trained on terminal to be able to deal with retail operating system.


RadioShack
• United States
• Blockchain Services
• 700 & Above Employee
• Sales Assistant

  • Jan 2009 - Mar 2011

Travelline
• Estonia
• Information Technology & Services
• 100 - 200 Employee
• Account Executive

  • Aug 2007 - Jul 2008