Ahmed Raza
Senior Customer Success Specialist at canibuild- Claim this Profile
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English Full professional proficiency
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Urdu Native or bilingual proficiency
Topline Score
Bio
Credentials
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Excel Essential Training (Office 365/Microsoft 365)
LinkedInSep, 2021- Nov, 2024
Experience
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canibuild
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Australia
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Construction
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1 - 100 Employee
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Senior Customer Success Specialist
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Nov 2021 - Present
Job responsibilities my current role includes: -Understand the application, be analytical and have the logical ability to understand the internal workflow of the customer and help them exploit our software -Gathering and analyzing business data, requirements, and objectives to identify opportunities for improvement and growth. -Help our customers get full value of the application, and in turn reduce churn. -Ensuring customer satisfaction by proactively identifying issues, and developing and implementing solutions to address them. -Leading the onboarding and training of new customers, including conducting needs assessments and developing customized plans. -Developing and executing a customer success strategy to drive adoption, retention, and growth. -Proactively help our customers get better at using the application and in turn, reaching its full potential. -Building and maintaining relationships with key customers, and acting as their primary point of contact for support and advocacy. -Communicating and presenting data, analysis, and recommendations to stakeholders, including senior management and clients.
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McArthur
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Australia
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Staffing and Recruiting
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300 - 400 Employee
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Customer Service Team Lead
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Nov 2019 - Mar 2020
-Represented Transport for NSW(TfNSW) and answered customers' inquiries face-to-face regarding transport changes and assisted them in trip planning, ensuring customers have positive experiences in using public transport. -Received in-depth training in customer service and Covid-19 training from TfNSW -Created and modified daily reports for the TfNSW office in various Project -Supported TfNSW in assigned project-based work -Promoted to be a team leader in various projects for Sydney Town Hall, City of Sydney and Operation ---Safe Travel for being reliable, provided top-notch services to customers
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IP Tech Digital
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Pakistan
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Design Services
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ICT Project Manager
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Oct 2017 - Apr 2019
-Created and executed project work plans and revises as appropriate to meet clients' changing ICT needs and requirements. -Identified resources needed and assigned individual responsibilities. -Managed day-to-day operational aspects of a project and scope. -Reviewed deliverables prepared by team before passing to client. -Effectively applied our methodology to enforce project standards. -Prepared for engagement reviews and quality assurance procedures. -Minimized our exposure and risk on project. -Ensured project documents are complete, current, and stored appropriately.
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TCC Wireless (T-Mobile)
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United States
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Wireless Services
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200 - 300 Employee
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Sales Support Manager
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Sep 2016 - Aug 2017
-Managed a team of sales specialists to achieve/exceed month-on-month sales targets. -Created strategies and new paths to get the maximum revenue. -Managed good relationship with all the employees across 125 stores in the US Market. -Organised training workshops and trained the employees on the field including sales reps and District Managers. -Kept a close check on the daily sales figures in order to achieve sales targets. -Helped trouble-shooting issues faced during daily sales operations by liaising with internal support teams. -Kept a strict watch on policy compliance, hence preparing the stores for future audits.
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TradeKey
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Pakistan
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IT Services and IT Consulting
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300 - 400 Employee
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Key Account Manager
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Aug 2014 - Aug 2016
-Responsible for the contract renewal of accounts by providing them with the best customer services and relevant online marketing solutions. -Performed market researches to provide insightful analysis on clients' market outreach, trends and competitor analysis. -Managed social media & e-mail marketing campaigns for various clients. -Managed clients' online SEO & SEM to ensure maximum online visibility of their businesses. -Identified potential areas to up-sell and cross-sell company's business portfolio to existing clients. Thereby, pitching, negotiating and closing new deals. -Online research for buyer acquisition activities from different resources. -Helped in Buyer-Supplier sourcing and verification. -Responded to product and business inquiries on a daily basis. -Managed end to end marketing preparation to highlight company's professional presence at Promotional Expos & Trade Shows.
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Suzhou Universal-Power Co., Ltd (solar inverter,renewable energy,solar power kits)
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Business Development Manager
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Aug 2014 - Aug 2016
UnivPo (Universal Power Company.) is a leading manufacture & provider of Solar energy technologies. Since 2003, Univpo has earn a name for its advanced quality and Production effectiveness. Our products have reached over 100 countries worldwide, famous as a world leading professional Solar inverter producer with cost-effective Products and efficiency. Our core competence is to bring continues innovation in technology along with customer satisfaction. UnivPo (Universal Power Company.) is a leading manufacture & provider of Solar energy technologies. Since 2003, Univpo has earn a name for its advanced quality and Production effectiveness. Our products have reached over 100 countries worldwide, famous as a world leading professional Solar inverter producer with cost-effective Products and efficiency. Our core competence is to bring continues innovation in technology along with customer satisfaction.
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Business Developer
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May 2013 - Jun 2014
-Responsible for customer acquisition and retention by networking and forming a good relationship with agencies/ brands. -Contributed to managing, developing, and implementing marketing activities to maximize sales for the company. -Utilised key marketing channels to achieve sales targets, which included using targeted e-mail campaigns, e-commerce marketing (e-mail and web promotions), media exposure through creative advert development. -Worked in a pressured, deadline-driven, and cost-controlled environment. -Managed multiple campaigns (both online and offline using BTL and ATL marketing strategies) for high- profile affinity partnerships. -Was involved from initial planning and targeting stage through to the campaign delivery and post- analysis review. -Personally developed exceptional external relationships with multiple overseas organisations.
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Internship
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Mar 2013 - Apr 2013
Being there was a challenging experience and I gain lots of experience while working with highly professional and dynamic individuals of the industry related to event management. I was the part of event management team there and was involved in organizing events like theater shows, motivational programs, concerts and promotional campaigns. Being there was a challenging experience and I gain lots of experience while working with highly professional and dynamic individuals of the industry related to event management. I was the part of event management team there and was involved in organizing events like theater shows, motivational programs, concerts and promotional campaigns.
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Marketing Executive
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Jun 2012 - Feb 2013
• Business development activities • Increasing the clientele of the company • Meetings with the clients to ensure their satisfaction • Follow up calls to increase connectivity between buyer and our Client • Handling high level complains regarding services, verbal and written both. • Planning and implementation of new initiatives regarding improvement of POST SALES SERVICES within the given deadlines. • Business development activities • Increasing the clientele of the company • Meetings with the clients to ensure their satisfaction • Follow up calls to increase connectivity between buyer and our Client • Handling high level complains regarding services, verbal and written both. • Planning and implementation of new initiatives regarding improvement of POST SALES SERVICES within the given deadlines.
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Education
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2019 - 2021
Torrens University Australia
Master's degree, Business Information Systems -
2016 - 2016
Shaw Academy
Diploma in Social Media marketing, Digital Marketing -
2011 - 2015
Iqra University (Official)
bachelors in business administration, Marketing
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