Operations Manager

• Jan 2021 - Present

Senior Property Manager

• Jul 2018 - Oct 2020

•Set up and maintain policies and procedures where required for the department and all managed developments as required. •Motivate and assist retail tenants to improve their services •Communicate regularly with owners and investors on vacancy rates, tenant issues, physical condition of properties and financial expenses. •Work with tenants on developing, enforcing and negotiating rental agreements. •Regular follow up with tenants to ensure timeliness of renewals •Ensure all vacant properties are rented out on time. Maintains property rentals by doing List of Competing and Complimenting properties. •Market for and screen tenants & attracts tenants by advertising vacancies, negotiating and enforcing leases, and maintaining and securing premises. •Handle tenant issues and attend to all unforeseen maintenance problems. •Manage finances and records &Planning and compilation of annual budgets. •Following up with legal cases and bounce cheques issues. •Collect and apply rents, deposits and manage financial records using the accounting system •Create budget development forecasting using Microsoft Excel •Review and provide explanations for quarterly budget meetings using the accounting system report feature. •Approve rental lease applications, renewal notices, schedule and conduct lease signings: add tenants to the accounting system in order to create residential ledgers. Show less

Property Manager

• Jun 2014 - Jun 2018

Property management involves the daily operations at the individual property level and can include marketing and promotion, tenant screening and selection, managing rent, coordination of the maintenance and repair function, optimizing building efficiency and acting as liaison between owners, investors, vendors, and tenants. The duties and expectations of property managers have grown over time especially as the downturn of the economy has put an increased focus on the bottom line. The position increasingly involves a comprehensive understanding of the asset or assets in a real estate portfolio and the responsibility to lease and management to maximize returns and insure the real estate's long-term viability. Show less

Operation Manager

• Oct 2010 - Aug 2014

• Set up and maintain policies and procedures where required for the managed developments. • Preparation of monthly management reports for clients. • Setup and management of annual budgets. • Establish and maintain sound relations with clients and tenants. • Negotiate and Execute lease agreements on behalf of the owners in compliance with the management manuals. • Tender, appointment and management of service companies. • Management of office staff. Attend to all maintenance problems and emergency repairs at various buildings. • Prepare supplier invoices for payment and authorize all payments. • Report on all income and expenses and any variations to budgets. • Maintain minutes of all meetings. Correspond with tenants, suppliers and all other parties where necessary and ensure that effective filing systems are set up and maintained. • Attend to all legal matters relating to tenants & the developments. • Plan and schedule all work to be carried out in the developments inclusive of work carried out by contractors. • Ensures that optimum stock levels of maintenance spares and equipment are available. Recommend power and energy savings were possible through the modification of equipment and / or systems. • Ensure the maintenance of acceptable safety and legal standards required by all authorities. Show less

Head Officer in lease & Maintenance Dep.

• Jul 2004 - Sep 2010

Real Estate responsibilities : •Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. •Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. •Contracts with tenants by negotiating leases; collecting security deposit. •Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. •Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services •Maintains building systems by contracting for maintenance services; supervising repairs. •Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies. •Enforces occupancy policies and procedures by confronting violators. •Prepares reports by collecting, analyzing, and summarizing data and trends. •Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. •Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. •Maintenance Responsibility as per attachment. Show less