Experience

The Oberoi, Marrakech

• Morocco
• Hospitality
• 100 - 200 Employee

• Concierge

  • Apr 2022 - Present



La Sultana Hotel Group

• Morocco
• Hospitality
• 1 - 100 Employee

• Receptionist, Concierge and Guest Relation

  • Nov 2017 - Apr 2022



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Events Coordinator

  • Oct 2016 - Aug 2017

  -Creating event proposals which fit client requirements and presenting proposals by deadline-Maintaining a working relationship with vendors and venues-Planning event aspects, such as venue, seating, dining, and guest list-Delegating event planning tasks to other staff members where necessary-Demonstrating to clients strong knowledge of venues and vendor offerings and taking clients on tours of venue possibilities-Coordinating event entertainment, including music, performers, and guest speakers-Staying under budget while planning event specifications-Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports-Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organising vendors-Communicating with marketing team to create effective advertisements for each event, and when necessary crafting marketing materials such as print and Internet advertisements for individual events-Anticipating and planning for different scenarios-Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunitiesPlanning multiple events at once Show less

• Customer Sales Associate

  • Jul 2016 - Oct 2016

  Skillfully up-selling the products, i.e. restaurants, promotions/offers and loyalty card.Full knowledge about of all restaurants, promotions, special offersMenu typing knowledgeAnswering all incoming calls as per Courtyard by Marriott standardTaking reservations in a proactive way. Sending Proposals and Confirmations.Follow-up of proposals and confirmations on or before cut-off dates.Be knowledgeable about F&B promotions, menus and other vital business information required.No promises of tables in all bookings. If guest insist, please connect to the outlet immediately else advice the caller to give us enough time to arrange of his/her request and we’ll get back to them for the feedback.Updating database in ResPak regularlyAssist for Banquette, Kitchen and other F&B requirements TelemarketingMaintaining RasPak databaseTracking of spent of guests and get in touch with customer, who have not been customers for some time.Creating and mailing fliersLoyalty card update and develop furtherContact to in-house guest and take their restaurant requirementsFollowing up guest feedback with Restaurant Manager and emailing thank you notes Show less

• Telephone Operator

  • Feb 2015 - Jul 2016

  Answers incoming calls.Directs call to guest rooms, staff, or departments through the switchboard or PBX system.Places outgoing calls.Receives guest messages and deliver the same to the guest.Logs all wake-up call requests and performs wake-up call services.Provides information about hotel services to guests.Understand the telephone operator board or PBX switchboard operations.Provides paging services for hotel guests and employees.Knows what action to take when an emergency call is required.Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.Assists in reporting telephone equipment or service complaints and problems.Following telephone etiquette. Show less



Traders Hotels

• Abu Dhabi, United Arab Emirates

• Waiter

  • Oct 2013 - Feb 2015

  Greets guests and presents them with the menu. Informs guests about the special items for the day and menu changes if any. Suggest food and beverages to the guest and also try to upsell. Take food and beverage orders from the guest. Obtaining revenues, issuing receipts, accepting payments, returning the change. Performing basic cleaning tasks as needed or directed by supervisor. Punch the order on the Micros machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc. Communicate to the guest and provide assistance with their queries. Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction. Server food and beverage to the guest as per the course of order. Observes guests and ensure their satisfaction with the food and service. Promptly respond to guest with any additional request. Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. Prepare mixed drinks for service to your customers table. Properly open and pour wine at the tableside. Adhere to grooming and appearance standards consistently. Understands and can communicate products and services available at the resort. Must have some familiarity with basic cooking skills. Assist buspersons with stocking and maintaing the restaurant par stock levels and side station. Help other areas of the restaurant such as answering telephones and completing financial transactions. Print closing report and drop the cash with the front office / accounts department. Show less