Ahmed Oswald
Global Service Delivery Manager at Worldline Switzerland- Claim this Profile
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German Full professional proficiency
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English Full professional proficiency
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Russian Elementary proficiency
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Arabic Full professional proficiency
Topline Score
Bio
Mehdi CHAHED
I knew Ahmed when he was working for DUFRY in Zurich Airport Operations. We had the opportunity to closely collaborate on enabling different digital/in-store related projects in the area of Customer Telling, mobile POS, Content Management & in-store Adv. Ahmed has shown natural talents to play the evangelist role, deliver the trainings as key user, be a strong relay point to IT delivery team, etc. Working with Ahmed is a pure pleasure as his positive attitude, curiosity & wiliness to lean/explore options is exceptional. Good Luck!
Christophe T. Spring
It’s my pleasure to work with Ahmed Oswald at Dufry Zurich Airport (ZRH). Ahmed is a fully dedicated person and his work is very goal oriented and has always been very professional yet very down to earth specially coming from Operations & Marketing of Zurich Airport back ground. Ahmed is a hard-working individual who knows how to get the job done quickly and effectively. He has always exhibited superior communication skills and gets along well with his colleagues. He has always taken his role seriously and is very result oriented. I have the deepest personal and professional respect for Ahmed and sincerely believe that he will bring his unique energy and tireless creativity to the place he works in. If someone needs a strong personality in the country commercial team of a company in the retail or travel retail section – Ahmed is the right man. Wishing him all the best in his future endeavors. Christophe
Mehdi CHAHED
I knew Ahmed when he was working for DUFRY in Zurich Airport Operations. We had the opportunity to closely collaborate on enabling different digital/in-store related projects in the area of Customer Telling, mobile POS, Content Management & in-store Adv. Ahmed has shown natural talents to play the evangelist role, deliver the trainings as key user, be a strong relay point to IT delivery team, etc. Working with Ahmed is a pure pleasure as his positive attitude, curiosity & wiliness to lean/explore options is exceptional. Good Luck!
Christophe T. Spring
It’s my pleasure to work with Ahmed Oswald at Dufry Zurich Airport (ZRH). Ahmed is a fully dedicated person and his work is very goal oriented and has always been very professional yet very down to earth specially coming from Operations & Marketing of Zurich Airport back ground. Ahmed is a hard-working individual who knows how to get the job done quickly and effectively. He has always exhibited superior communication skills and gets along well with his colleagues. He has always taken his role seriously and is very result oriented. I have the deepest personal and professional respect for Ahmed and sincerely believe that he will bring his unique energy and tireless creativity to the place he works in. If someone needs a strong personality in the country commercial team of a company in the retail or travel retail section – Ahmed is the right man. Wishing him all the best in his future endeavors. Christophe
Mehdi CHAHED
I knew Ahmed when he was working for DUFRY in Zurich Airport Operations. We had the opportunity to closely collaborate on enabling different digital/in-store related projects in the area of Customer Telling, mobile POS, Content Management & in-store Adv. Ahmed has shown natural talents to play the evangelist role, deliver the trainings as key user, be a strong relay point to IT delivery team, etc. Working with Ahmed is a pure pleasure as his positive attitude, curiosity & wiliness to lean/explore options is exceptional. Good Luck!
Christophe T. Spring
It’s my pleasure to work with Ahmed Oswald at Dufry Zurich Airport (ZRH). Ahmed is a fully dedicated person and his work is very goal oriented and has always been very professional yet very down to earth specially coming from Operations & Marketing of Zurich Airport back ground. Ahmed is a hard-working individual who knows how to get the job done quickly and effectively. He has always exhibited superior communication skills and gets along well with his colleagues. He has always taken his role seriously and is very result oriented. I have the deepest personal and professional respect for Ahmed and sincerely believe that he will bring his unique energy and tireless creativity to the place he works in. If someone needs a strong personality in the country commercial team of a company in the retail or travel retail section – Ahmed is the right man. Wishing him all the best in his future endeavors. Christophe
Mehdi CHAHED
I knew Ahmed when he was working for DUFRY in Zurich Airport Operations. We had the opportunity to closely collaborate on enabling different digital/in-store related projects in the area of Customer Telling, mobile POS, Content Management & in-store Adv. Ahmed has shown natural talents to play the evangelist role, deliver the trainings as key user, be a strong relay point to IT delivery team, etc. Working with Ahmed is a pure pleasure as his positive attitude, curiosity & wiliness to lean/explore options is exceptional. Good Luck!
Christophe T. Spring
It’s my pleasure to work with Ahmed Oswald at Dufry Zurich Airport (ZRH). Ahmed is a fully dedicated person and his work is very goal oriented and has always been very professional yet very down to earth specially coming from Operations & Marketing of Zurich Airport back ground. Ahmed is a hard-working individual who knows how to get the job done quickly and effectively. He has always exhibited superior communication skills and gets along well with his colleagues. He has always taken his role seriously and is very result oriented. I have the deepest personal and professional respect for Ahmed and sincerely believe that he will bring his unique energy and tireless creativity to the place he works in. If someone needs a strong personality in the country commercial team of a company in the retail or travel retail section – Ahmed is the right man. Wishing him all the best in his future endeavors. Christophe
Experience
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Worldline Switzerland
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Switzerland
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Financial Services
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300 - 400 Employee
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Global Service Delivery Manager
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Aug 2022 - Present
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Dufry Group
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Switzerland
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Retail
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700 & Above Employee
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Operations Digital Manager - Dufry Group
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Feb 2011 - Dec 2021
IT - Next Generations Till System, Digital Commercial, Digital Marketing, Operations, Digital Loyalty Program, New Generations Stores. Innovation Hub, 119+ pilots, Digital & Business Operational Model Transformation New Generations Stores, New Concepts & Innovative Formats Stores, Digital Retail Acceleration - new services channels, sales tables, digital payments, social media, employees communication apps, R&C, online & offline trade, E-M-commerce - Digital Operations of Transformations Strategy. - Operations for Pick up point and Collect on return at Zurich Airport - Operations Loyalty Program App Red by Dufry and Collect Points and benefits from various -advantages and discounts at Zurich Duty Free - Operations Payment Apps WeChat and Alipay Payments, Apple Pay. - Implement and maintain in-store visual merchandising & space planning according to company standards, - Change displays in accordance with the season, market trends and festivities as per the agreed calendar. - Ensure Marketing and digital Books are properly distributed and introduce / present its content to the local and divisional team - Feedback to the Country Commercial Team regarding the implementation of "Visual Merchandising - Ensure Marketing and digital Books are properly distributed and introduce / present its content to the local and divisional team - Responsible for Physical movement of archived files checking and correcting the current stock and custom declaration of products - Correspondence with customer and with supplier (announcement, authorisations etc.) for physical Customer Request and Complains; billing (credit as well as debit memos) and create credit notes / return to vendor purchase orders and in charge of physical shipping of defective item. In charge of requesting outstanding details from customer or supplier, performing stock corrections - Facilitate and promote timely communication and cooperation between stores,
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Swiss International Air Lines
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Switzerland
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Airlines and Aviation
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700 & Above Employee
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Customer Support Manager (Zürich Airport Hub Control Tower)
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Jan 2012 - Sep 2016
Customer service for delayed aircraft Planning and Responsibility of Customers Planning for Responsible Delayed Aircraft Make decisions for connecting flight Responsible of Operations daily report Customer service for delayed aircraft Planning and Responsibility of Customers Planning for Responsible Delayed Aircraft Make decisions for connecting flight Responsible of Operations daily report
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SR Technics Group
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Switzerland
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Aviation & Aerospace
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700 & Above Employee
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Quality Control Specialist - Aircraft cockpit controls
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Jan 2010 - Oct 2012
Quality Control for Aircraft- Software and Hardware Parts Quality Control for EASA Certification Quality Control for Material Parts Conditions Quality Control for Aircraft Material Quality Control for Federal Aviation Administration FAA Certification SAP Systems Quality Control for Aircraft- Software and Hardware Parts Quality Control for EASA Certification Quality Control for Material Parts Conditions Quality Control for Aircraft Material Quality Control for Federal Aviation Administration FAA Certification SAP Systems
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Education
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2000 - 2006
Bachelor in IT Management informations system (MIS)
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1997 - 2000
High School Technical Education
High School Diploma, 3
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