Ahmed Noor
Information Technology Specialist at WorldCare Clinical- Claim this Profile
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Arabic Native or bilingual proficiency
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English Full professional proficiency
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Somali Native or bilingual proficiency
Topline Score
Bio
Credentials
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AWS Certified Cloud Practitioner
Amazon Web Services (AWS)May, 2023- Nov, 2024
Experience
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WorldCare Clinical
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Information Technology Specialist
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Oct 2021 - Present
•Configured and troubleshoot all endpoint technologies, including desktops, laptops, printers, and mobile devices, ensuring that systems were functioning optimally. •Provided desktop computer troubleshooting/problem resolution, identifying, and resolving issues quickly and efficiently. •Troubleshoot operating systems and enterprise application software, ensuring that systems were up-to-date and functioning optimally. •Managed incidents/requests and assigned them to the Desktop Support Team, ensuring that support requests were tracked and resolved in a timely manner. •Developed and maintained user and technical documentation, ensuring that all technical information was documented and easily accessible to colleagues. •Assisted in the implementation of IT infrastructure projects, ensuring that projects were completed on time and within budget. •Provided technical support for all company events, including presentations and conferences, ensuring that all IT equipment was functioning optimally. •Managed and monitored the company's network and infrastructure, ensuring that the network was secure and operating optimally. •Assisted with implementing and maintaining security policies and procedures, ensuring the company's IT infrastructure was secure. •Worked with external vendors and service providers, ensuring that all IT services were up-to-date and functioning optimally. Show less
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Olympia Moving & Storage
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United States
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Truck Transportation
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1 - 100 Employee
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PC Technician/Network specialist
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Apr 2021 - Jan 2022
•Configured and correctly networked computers, printers, and other peripheral equipment across 500 offices, ensuring that all equipment was functioning optimally. •Installed, configured, and set up PCs in all stores for optimal operation and reporting, ensuring that all systems were compatible and functioning optimally. •Supported employees with advanced troubleshooting on the helpdesk, identifying and resolving issues quickly and efficiently. •Oversaw the complete equipment lifecycle, including procurement, installation, maintenance, and disposal tasks, ensuring that all equipment was properly maintained and disposed of in accordance with company policies. •Performed regular software and hardware updates, ensuring that all systems were up-to-date and functioning optimally. •Provided assistance to any support requests in troubleshooting any problem that arises, ensuring that all issues were resolved quickly and efficiently. •Trained colleagues on how to effectively use computer systems and components, ensuring that all employees were able to use the equipment effectively. •Conducted routine maintenance and testing of network infrastructure, ensuring that all systems were functioning optimally and were secure. •Assisted in the installation and maintenance of network hardware and software, ensuring that all systems were configured correctly and functioning optimally. •Maintained network security protocols and procedures, ensuring that all systems were secure and protected from outside threats. Show less
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Amwell
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United States
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Hospitals and Health Care
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700 & Above Employee
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Network Specialist
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Aug 2021 - Oct 2021
•Acts as the main point of contact for all provider-related support questions and issues •Manages a running queue of support escalations in conjunction with other team members, and escalates to the NOC L2 team as needed. •Monitors real-time call traffic to ensure service levels are met. •Uses critical thinking skills to prioritize and problem solve escalations. •Monitors and supports the company’s production systems and applications. •Assists in monitoring intra-day staffing levels and provider availability utilizing workforce management tools. •Upholds tracking of all support escalations utilizing Salesforce tools. Show less
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International School of Boston
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United States
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Education Management
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100 - 200 Employee
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PC Technician
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Jun 2021 - Aug 2021
•Configured computers to network drivers and connected to printers and other peripheral equipment. •Installed, configured, and setup PCs in all stores for optimal operation and reporting. •Supported employees with advanced troubleshooting on helpdesk. •Oversaw complete equipment lifecycle, including procurement, installation, maintenance and disposal tasks. •Upgraded desktops, improving speed and performance. •Configured computers to network drivers and connected to printers and other peripheral equipment. •Installed, configured, and setup PCs in all stores for optimal operation and reporting. •Supported employees with advanced troubleshooting on helpdesk. •Oversaw complete equipment lifecycle, including procurement, installation, maintenance and disposal tasks. •Upgraded desktops, improving speed and performance.
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Bunker Hill CC
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United States
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Higher Education
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500 - 600 Employee
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Student Instructor/Personal Development Coach
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2018 - 2020
•Designed and delivered personalized coaching sessions to help students achieve their academic and personal goals, demonstrating a deep commitment to student success. •Worked with students to identify their strengths and weaknesses and develop strategies for improvement, helping them to develop confidence and self-awareness. •Provided guidance and support to students in developing effective study habits, time management skills, and organizational strategies, helping them to become more effective learners. •Facilitated discussions and activities that encouraged critical thinking and reflection, fostering a culture of learning and personal growth. •Utilized a variety of teaching techniques and tools, including lectures, group discussions, and interactive exercises, to engage students and enhance their learning experience. •Monitored student progress and provided regular feedback, helping students to stay on track and adjust their strategies as needed. •Worked collaboratively with other instructors and staff to develop and implement effective teaching and coaching strategies, demonstrating strong teamwork and communication skills. •Maintained a positive and supportive learning environment, promoting inclusivity and diversity in the classroom. •Developed and implemented curriculum and assessments that were aligned with learning objectives, ensuring that students received a high-quality education. •Stayed current with trends and best practices in education and personal development, continuously learning and growing as an instructor and coach. Show less
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Education
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2020 - 2022
Northeastern University
Bachelor's degree, Information Technology -
2018 - 2020
Bunker Hill CC
Associate of Science - AS, Information Technology
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