IT Manager

• May 2021 - Present

Network and System Administrator

• Jun 2018 - May 2021

Senior IT Specialist

• Nov 2017 - Jun 2018

Provide coverage and support for Network Operations and Information Technology Department as directed by supervisor. - Provide technical support for the District web presence. - Monitor and maintain District servers. - Installing, configuring, testing and maintaining operating systems, application software and system management tools - Ensuring the highest levels of systems and infrastructure availability - Monitor district server and data backup processes. - Monitor and manage Fortigate Firewall. - Create and manage SSL-VPN connections. - Configure network devices as directed. - Ensure security of data, network access and backup systems - Preserve assets, information security and control structures - Work with systems for endpoint device management. Includes software distribution, updates, patching virus protection, and imaging. - Assist with network account creation and troubleshooting. - Develop and maintain scripts and programs that automate repetitive tasks and data transfer in the Network Operations Center. - Clearly document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes. - Provide management and administrative support of digital communication systems; including training and orientation for staff and administrations. This ma - Ensure that helpdesk tickets are closed or escalated promptly. - Ensure regularly scheduled technical tasks are accomplished on time. - Monitor industry trends, technologies, and standards. Research, recommend and apply new technologies as they emerge. - Manage and monitor Linux services and OS. Show less

Senior Network And System Support

• Jun 2017 - Nov 2017

Responsible for following up the installation of the new Intranet network and switches and test it. Responsible for monitoring the installation and operation of security cameras in projects related to the company. Implement and deploy of the ESXi server that hosted the virtual servers. And prepare it to be ready to install the Servers on it. Install new DC on the host ESXi server. Install new additional DC and deploy a DHCP service. Delegate and apply the users on the new DC and join their PC’s to the new DC. Configure the DNS, DHCP, GP, and apply it to the user's group. Deploy new server as Ticketing System to serve the IT issues and manage it. Manage and configure Fortinet Fortigate firewalls. Configure Fortigate (address, group policy, anti-virus, traffic shaping). I’m familiar with simple of Linux command I can create a simple script. Manage and install various computer applications and softwares. Maintain, update and support business LAN network cable in switches, routers, servers and various network devices. Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. Troubleshooting any issues that related to the users of software and hardware. Creating and manage windows users on the AD and apply them to the GP, Email on the Google Suite. Perform daily backup operations, and ensuring all required file systems and system data of both ESXi are successfully backed up to the appropriate disks are created. Check of the connectivity of all DVR’s and be sure that it’s working in good condition. Show less

Senior IT Supervisor

• May 2015 - Jun 2016

IT Network and System Administrator

• Nov 2014 - May 2015

Maintains system performance by performing system monitoring and analysis, and troubleshooting system hardware, software, networks and operating and system management systems.  Planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.  Provide technical support to the employees.  Responsible of planning and designing services such (File Servers, Printer Servers, Database Servers, and Antivirus Server).  Responsible of the fire wall to edit on the configuration and access list.  I’m in charge for the daily troubleshot and support (Printers, Computers, Scanners, Windows and applications).  Responsible to collect offers and the IT purchasing (Servers, Printers, etc.)  Creating and manage windows users on AD and apply them on the GP, Email on the IBM Louts Notes.  Add and modify the AVAYA IP Phones on the system  Track the status of the firewalls on the all branches to make sure that they working in a good condition.  Test the VPN between the all branches and the case of the folders share.  Manage the daily data backup. Show less

IT System Administrator

• Apr 2013 - Oct 2014

Software Testing, Implementation & configuration of Specialist Hospitality Systems.  Producing and presenting reports to the management.  Provide End User training and documentation.  Maintain system efficiency.  Ensure design of system allows all components to work properly together.  Troubleshoot problems reported by users.  Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.  Perform regular file archival and purge as necessary.  Create, change, and delete user accounts per request.  Monitor networks to ensure security and availability to specific users.  Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.  Assign configuration of authentication and authorization of directory services.  Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.  Maintain network servers such as file servers,  Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.  Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary Show less

IT Supervisor

• Apr 2012 - May 2013

Create and manage system user accounts, rights on the hotel system.  Installing and configure the hotel Pc’s, printers. Scanners….etc.  Guest support and assistance if the face any problems to logging on our network.  Provide full technical support of the systems.  Monitor the monthly support as per the available contracts.  Provide daily reports for the manager about all servers’ conditions and the internet usage.  Responsible for the availability of IT systems and procedures to optimize the availability of services. Show less

IT Supervisor

• Oct 2009 - Mar 2012

Create and manage system user accounts, rights on the hotel system.  Installing and configure the hotel Pc’s, printers. Scanners….etc.  Guest support and assistance if the face any problems to logging on our network.  Provide full technical support of the systems.  Monitor the monthly support as per the available contracts.  Provide daily reports for the manager about all servers’ conditions and the internet usage.  Checking the Wireless connection of the guest internet connection.  Arrange the hotel calling logs.  Checking the hotel door lock system. Show less