Experience

Azizi Developments

• United Arab Emirates
• Real Estate
• 700 & Above Employee

• Customer Relations Officer

  • Mar 2022 - Present

  Customer relation officer with more than 9 years experience in the FM field, customer service officer and acting facilities coordinator and CRM in charge Customer relation officer with more than 9 years experience in the FM field, customer service officer and acting facilities coordinator and CRM in charge



Fruitful Day

• United Arab Emirates
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2021 - Dec 2021

  Responding directly to clients' orders via telephone and social media Preparing and maintaining correct and complete records related to work activities, Providing high quality customer service to clients and maintaining their satisfaction level Responding directly to clients' orders via telephone and social media Preparing and maintaining correct and complete records related to work activities, Providing high quality customer service to clients and maintaining their satisfaction level



Census International Company LLC

• Facilities Services
• 1 - 100 Employee

• Customer Care Officer

  • Nov 2019 - May 2021

  As a Customer Care Officer I am responsible for all the inbound and outbound calls, arranging the appointment between the customers and our onsite team and the subcontractor as well, also part of my role is the quotation follow up, work orders which kept open but access required in addition to the call out for the customers to get the annual maintenance contract renewal, in addition to problem solving abilities. providing assistance to customers, clients, visitors and associates who approach the help desk, and making certain their queries are solved satisfactorily. Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Show less



Multiplex

• Australia
• Construction
• 700 & Above Employee

• Customer Service Officer

  • Aug 2015 - Jun 2019

  As the job requires many competences, I, as a customer service officer with a four-year experience have the required abilities that make me suitable for the job. These include: the ability to work in a group collaboratively, excellent communication skills, patience in dealing with clients, ability to handling irritated customers, in addition to problem solving abilities. providing assistance to customers, clients, visitors and associates who approach the help desk, and making certain their queries are solved satisfactorily. Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Show less



Vodafone Business

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Call Center - Team Leader

  • Mar 2011 - Aug 2012

  Handling daily operations and setting up assignments to the employees, training staff and evaluating their performance Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Show less



Vodafone Business

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Call Center Representative

  • Oct 2009 - Jan 2011

  Responding to all incoming calls and emails to the help desk Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned Show less



Edita Food Industries

• Egypt
• Food and Beverage Manufacturing
• 700 & Above Employee

• Sales Executive

  • May 2006 - Jul 2009

  A sales delegate for 3 years with nestle Egypt organising sales visits demonstrating and presenting products establishing new business maintaining accurate records attending trade exhibitions, conferences and meetings reviewing sales performance negotiating contracts and packages aiming to achieve monthly or annual target Builds business by identifying and selling prospects; maintaining relationships with clients. A sales delegate for 3 years with nestle Egypt organising sales visits demonstrating and presenting products establishing new business maintaining accurate records attending trade exhibitions, conferences and meetings reviewing sales performance negotiating contracts and packages aiming to achieve monthly or annual target Builds business by identifying and selling prospects; maintaining relationships with clients.