Technical Support - After Sales Manager Smart Irrigation Department Rain Bird agency

• Oct 2020 - Present

• Handling calls from customer and sales teammates to assist with technical issues related to central control and commercial & residential controllers with visit report. • Remote troubleshooting assistance with potential escalation to on-site support if needed. • Pre-Construction Meetings for new commercial projects. • System commissioning, installation checklist review for project handover to end users with Test report. • New user product training. • Personal Training for operators in order to know how to repair and troubleshoot Rain Bird products and systems. • Help Sales & Marketing teams with new product. • Demo/field test units, including installation assistance, customer experience observations, and development of troubleshooting guides. • Provide on-site troubleshooting of irrigation system components, primarily irrigation controllers, 2-wire systems, flow sensors, central controls, and communication devices. • Review competitive specs with contractors and help having the awareness with engineering alternatives. • Provide field experiences feedback to sales and marketing teams about products and technical issues. Show less

Technical Support Engineer (irrigation unit)

• Jan 2020 - Oct 2020

Technical Support Engineer

• Jul 2012 - Jan 2020