Experience

GCS Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior IT Technical Support

  • Oct 2019 - Present



Hanan Dashti

• Kuwait

• IT Admin

  • Nov 2018 - Present

  • Responsible of troubleshooting, installing, and maintaining for various desktop operations, laptops, Printers, Scanners “hardware and software”. • Responsible of support the network in the company. • Responsible of install and troubleshoot IP Cams “Hardware and Software”. • Responsible of install and troubleshoot IP Cams “Hardware and Software”. • Responsible of changing old PBX to a new IP PBX and connect all branches together (3 branches). • Responsible of applying a new system for call center. • Responsible of install new IP Phones in all extensions in the company and manage all these phones. • Responsible of all attendance system (all finger Print machines and fingerprint software). • Responsible of changing the environment from work group to domain and active directory. Show less



El Daleel Magazine

• Berlin Area, Germany

• IT Support Specialist

  • Nov 2016 - Dec 2017

  •Responsible of install and troubleshoot all the computers, Laptops, Printers and Scanners in the magazine. •Responsible of support the network in the magazine. •Responsible of install and troubleshoot all the computers, Laptops, Printers and Scanners in the magazine. •Responsible of support the network in the magazine.



Coveris Flexibles Egypt

• Alexandria Governorate, Egypt

• IT Technical Support

  • Jan 2012 - Sep 2016

  •Responsible of troubleshooting, installing, and maintaining for various desktop operations, laptops, Printers, Scanners “hardware and software”. •Responsible of support the network in the company. •Responsible of managing Active Directory and make group policies and apply it at the users. •Responsible of Access Doors system and I was responsible of change the old Access Doors System to New System from “A to Z”, I changed and installed new “ controllers, Sensors, magnetic cards and system software “ •Responsible of install and troubleshoot IP Cams “Hardware and Software”. •Assist IT team in a migration process to migrate from Kobusch domain to Coveris domain. Show less



Link Tech

• Alexandria Governorate, Egypt

• IT Technical Support Specialist

  • Jul 2009 - Dec 2011

  •Responsible of troubleshooting, installing, and maintaining for various desktop operations, laptops, Printers, Scanners “hardware and software”. •Responsible of support small networks in small companies which have a contract with the company. •Responsible of install and troubleshoot security cams in the companies which have a contract with the company. •Responsible of troubleshooting, installing, and maintaining for various desktop operations, laptops, Printers, Scanners “hardware and software”. •Responsible of support small networks in small companies which have a contract with the company. •Responsible of install and troubleshoot security cams in the companies which have a contract with the company.