Duty Manager

• Sep 2021 - Present

Duty Manager

• Nov 2018 - Apr 2021

guest engagement executive

• Apr 2014 - Nov 2018

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity • Registers and rooms all arrivals according to established procedures • Maintains intimate knowledge of departmental standards and procedures • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation • Rooming of all arrival guest • Maintains cashier float and ensures accurate daily report of all money received • Cashes hotel guest's personal and travelers checks and assists with currency exchange • Responsible and attends to guest's request of using the service of safety box at all times • Knowledgeable of all special promotion procedures, for programs such as; Loyalty program.

Front Office Agent

• 2013 - 2014

• Process guest arrivals and departures, including all necessary payments • Handle & coordinate room assignments and pre-arrivals • Handle guests' concerns • Offer referral for services and handle requests for information • Handle and store luggage • Assist with the check-in and check-out of groups and tours • Process guest arrivals and departures, including all necessary payments • Handle & coordinate room assignments and pre-arrivals • Handle guests' concerns • Offer referral for services and handle requests for information • Handle and store luggage • Assist with the check-in and check-out of groups and tours

Front Desk Agent

• Nov 2012 - Jul 2013

Front Desk Agent

• 2010 - 2013