Experience

QNB Alahli Life Insurance

• Egypt
• Insurance
• 100 - 200 Employee

• Area Sales Supervisor

  • Jan 2017 - Present

  • Represent QNB AA Life sales team towards QNB AA Bank Network. • Design action plan within perimeter and in compliance with the company’s processes and procedure to achieve the set target. • Supervise and control team achievements and manage the team in order to reach set commercial objectives related to the assigned geographical areas under management. • Actively participate in QNB AA Life sales management meetings. • Raise team awareness and knowledge by updating them with the new sales trends and the latest insurance market updates. Show less



MetLife Alico

• Banc assurance specilaist

  • May 2015 - Dec 2016

  • Established strong relationships with bank staff for more customer referrals and find new prospects. • Promoted plans by skillfully explaining features and advantages and turning objections around to complete sales. • Interviewed prospective clients and evaluated data regarding financial resources and needs. • Grew lead pipeline by generating lists of prospects and networking within community. • Prospected leads and contacted potential customers to build connections and book appointments. • Prepared new insurance plan proposals and verified document accuracy before onboarding. Show less



GB Corp

• Egypt
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Rep.

  • Mar 2013 - Sep 2013

  • Responsible for achieving target set by Co. in Upper Egypt area. • Met with prospective customers to demonstrate products and discuss services. • Maintained extensive product and service knowledge to overcome objections and close sales. • Negotiated sales and contract terms in alignment with company and brand policy. • Handled customer complaints following company procedure. • Arranged creative displays to attract incoming customers and spike curiosity. • Resolved customer issues quickly to recapture customer loyalty and prevent lost sales. Show less



Orange Egypt

• Egypt
• Telecommunications
• 700 & Above Employee

• Customer service caretaker "Acting as team leader"

  • Dec 2011 - Mar 2013

  Help team members in handling difficult cases and angry customer. Seek accurate information from other departments on customer's inquiries and communicate it to the team members. Perform regular follow up on Reps punctuality (login, logout, breaks and attendance). Prepare the daily performance reports for my team Make sure that Reps info. Is up-to-date using intranet briefings and breaking news utilities. Report the out of order stations (PCs, keyboards, mouse…etc) to the CS Technology Team to repair. Check, regularly, the mail for new information replying back effectively and efficiently Escalate, properly, problems to the right channels as and when required. Show less