Experience

AlJerawy

• Store Manager

  • Jan 2019 - Present

   Checks and monitors standards application of in-store visual displays  Follows brand/lay-out guidelines correctly in order to deliver brand values  Ensures up-to-date "look" of window displays along with the Assistant Manager  Drives and heads sales floor presentation, housekeeping and replenishment principles as per brand standards  Ensures that guidelines and standards for visual presentation and store appearance are being followed  Implements safety and security control measures which include safety of employees, customers, security against merchandise loss, damage, theft, pilferage and crisis prevention of store (e.g., fire)  Ensures that store is within predefined yearly stock loss target/margin  Ensures that store accurately carries out all loss prevention activities  Orients/reminds staff on stock loss awareness / issues  Involves self in continuously seeking opportunities to reduce stock loss  Is responsible in efficient supervision and administration of all store staff  Recommends staff areas of training needs and ensures that these are addressed through training and development  Monitors staff performance and identifies potential employees to be put under development programs  Ensures systematic flow of work and operations  Ensures cleanliness and orderliness and proper stocking of items with regards to health and safety  Ensures daily bank deposits, petty cash control and liquidation  Ensures awareness in internal communication e.g., emails, memos, incoming/outgoing business correspondences  Double checks stock transfers and inventory documents  Re-checks customer item return/exchange/discount/promo transactions  Heads the periodical/yearly store inventory/stock-taking  Commits to follow and observe all store policies, rules and regulations Show less



M. H. Alshaya Co.

• Sales Manager

  • May 2016 - Dec 2018

  Sales Manager.Responsibilities: Working with the Operation Manager to achieve objectives, ensuring the highest levels of customer service are provided by staff, and that they have the skills and support required to maximize sales. I’m working with a variety of different departments to maintain the effective operation of the store. • managing and motivating teams to increase sales• overseeing recruitment and training of staff• keeping track of stock and ordering• organizing sales promotions and in-store events• dealing with queries, complaints and feedback from customers• analyzing sales figures and forecasting future sales• maintaining awareness of market trends and monitoring competitors• controlling budgets and costs• providing reports to senior company executives Show less

• Assistant Store Manager

  • Apr 2010 - Jun 2016

  • Ensure the highest possible standards of customer service are offered on a daily basis people in the right place at the right time• Weekly/daily analysis of commercial reports and implementation of action plans where necessary using the KPIs• Handling the Service on the Store Including (Monthly Event, Weekly Story time, Clienteling, Staff Contests, Training the Staff and Mission Control Responsible.• Leading the design specialist personals (in home consultation).• Ensure communication is effective throughout store and back to brand team using the commercial report.• Ensuring that customers have a pleasant shopping experience.• Run the store in an effective and efficient manner, acting store Manager in the absence of the G.M. • Checking the customer service level and handle all complains.• Maintaining the staff relations and safety.• Tracking the staff productivity.• Manage a team including: in store training, recruitment, motivation, coaching, development, disciplinary and performance appraisals.• Handling the Stock room Organization.• Receiving and Shipping execution.• Inventory Management (Reconciliations, Replenishment and Damage Write Off).• Business analysis and Repairs/ maintaining. Show less



The Sultan Center

• Kuwait
• Retail
• 700 & Above Employee

• Home Center In-Charge

  • Feb 2007 - Mar 2010

  Home Center In-Charge Responsibilities: • Ordering, Receiving and Merchandising. • Training the Staff and coaching them. • Supervising the inventory monthly & quarterly. • Checking the customer service level and handle all complains. • Maintaining the staff relations and safety. • Controlling the promotional displays and merchandise. • Deliver a monthly revenue forecast. • Develop sales tools and collateral. • Brief and train the sales force at quarterly sales meetings. • Main target is maintaining product, staff, and service quality. Show less