• Sep 2020 - Present

- Responsible for the IGCSE department administrative tasks.- Excellent organizational and time management skills.- Great customer service and interpersonal skills.- Friendly, service-oriented personality.- Keen attention to detail.- Problem-solving and basic troubleshooting skills.- Comfortable in a fast-paced environment.- Managing schedules for conference and community spaces.- Strong written and verbal communication skills to produce reports, assign tasks, accept instructions and handle vendor contracts, among other tasks.- Organization and the ability to multitask to complete a wide variety of tasks.- Strong interpersonal skills to interact positively with all employees, teachers, parents and students.- Monitoring and ordering inventory for office and break room supplies.- Managing incoming and outgoing correspondence, including emails, faxes, mail and packages.- Organizing records and other important documentation.- Follow office workflow procedures to ensure maximum efficiency.- Support other teams.- Deal with parents’ complaints or issues.- Monitor office supplies inventory and place orders.- Responsible with the direct manager to manage the flow of the IGCSE tasks with the team throughout the year.- Researching the updated information of the IGCSE to share it with the rest of the team, students and parents.- Assisting in giving info sessions and orientation sessions for the Parents.- Giving academic advice for students and assisting them throughout their IGCSE years.- Prepare and monitor work plan, project schedules throughout the academic year.- Assisting in making the IGCSE Education Process, procedures and exams to be done and completed successfully throughout the year. - Communicate with universities to be aware of their requirements to support our students in joining these universities.- Follow up the students’ performance across the academic year.- Answer all the parents’ esquires concerning their children’s performance. Show less

• Sep 2019 - Present

Procurement Coordinator

• Jan 2018 - Sep 2019

- Initiated purchase orders with specifications for function, dimension, style, and color. - Ensured estimating delivery dates & improved lead times by regularly following up on orders- - Communicated effectively across different business groups and levels of management. - Educated and enforced procurement policies with internal and external partners. - Ensured orders were correctly placed, processed and tracked to meet delivery requirements. - Maintained communication with clients at all times to strengthen relationships and Effectively resolved issues promptly and responded openly regarding delays or other problems. - Collect, organize and manage data from various reports, databases and departments in order to effectively evaluate processes and performance within the procurement cycle. - Negotiated pricing on logistics as well as maintained detailed schedules of Equipment Pickups removals and deliveries. - Communicates effectively with vendors and management of accounts, problem solves challenges and issues. - An established new plan to achieve higher efficiency in the delivery of product to stores by scheduling inventory purchasing and receiving. - Maintained records of vendors and transportation to better serve customers wants and complaints. Show less

• Jan 2016 - Aug 2019

• Jan 2016 - Aug 2019

- Plan, coordinate, facilitate, administer, and monitor all placement tests types.- Conduct testing sessions in accordance with the council policies and procedures for each type of test given working within the established policies and procedures.- Score and report test results as appropriate.- Perform accurate data entry of test scores into the applications that given to the candidates.- Report any testing irregularities.- Verify the identity and eligibility of testing candidates.- Maintain confidentiality and security of all testing materials.- Inventory and place into secure storage all testing materials as required by the council guidelines.- Resolve any testing issues that may arise in the Education Director’s absence.Teaching Show less

• Jan 2016 - Aug 2019

- Ensure that candidates follow the agreed exam procedures.- Be familiar with the emergency procedures for the test day venue.- Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.- Actively monitor candidates during tests to make sure that there is no violation of test conditions.

• Jan 2016 - Aug 2019

- Handle customers’ inquiries.- Troubleshoot scheduling issues.- Liaise customers concerns to different institution departments

• Jan 2016 - Mar 2019

- Supervise young learners on British Council premises- Assist teachers in young learner lessons.- Communicate with customers as appropriate.- Carry out administrative tasks, if needed, to support the Teaching Centre.- Act as Rota coordinator to ensure all YLAs are deployed in line with the specific day’s Rota.

Sales Representative

• Sep 2015 - Jan 2016

- Studying the projects very well with its prices, spaces and locations. - How to deal with different customers with a special treatment that makes them feel special owners. - Making Presentations to the customers about the Projects and its locations. - Showing Some Pictures from reality about the projects to the customers with its map to get in there. - Explaining the Projects with accuracy to the customers to make them feel self relief. - Taking the Customers to the site of the demanded project to see it and to watch with his/her eyes the evidence that the demanded project existed. - Making the customers watch the full project from its sides, entrances, security, working services to make him feel comfortable. - Take back the customers to the branch to make the contract of the demanded Project. Show less

Human Resources Administrative Assistant

• Aug 2013 - Aug 2015

- Organizing Schedule time table between clients, students and instructors. - Find best instructors with a high quality of teaching languages and subjects. - Make balance sheet about salaries , expenses , revenues and others (Accounting task) - Helping in make the name of the organization better and well known. - Try to keep up-to-date by contacting with the clients by Facebook and other social media. - Checking everyday about the place and its security, cleanliness, quality and its workers. - Calling back clients to maintain the customer satisfaction. - Meet new Persons and try to find best deals to progress new, attractive courses. Show less

Customer Service Representative

• Jan 2015 - Feb 2015

- How to Communicate with Customers and deal with their problems in Calm, Respect, Patient Ways. - How to Enter Information through the systems about the New and Old Customers in Special Programs. - Showing The Customers New Offers, gifts and programs that might be suitable for them. - Helping the customers to find their problems and fix it as soon as possible. - How to convince the customers that the problems he / she faced, it will never happen again. - Make Sure of the customer is closing the line With Full Satisfaction. - How to make feel the Customer that our conversation not so official and how to be very Fast at Solving That Problem. Show less

Assistant Accountant

• Nov 2010 - Apr 2011

- Updating daily for how many papers that must be produced in 1 day - Counting the items that used in the printing stage and what left from it. - Counting the paper rolls and how many used from it and what left. - Inform all that data to a file to send it to the management. - Maintain financial records by filing accounting documents. - Updating daily for how many papers that must be produced in 1 day - Counting the items that used in the printing stage and what left from it. - Counting the paper rolls and how many used from it and what left. - Inform all that data to a file to send it to the management. - Maintain financial records by filing accounting documents.