Ahmed Mahmoud

Application Support Engineer at Arabicss
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Al Jizah, EG
Languages
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Cisco Certified Network Professional (CCNA)
    Cisco Networking Academy
    Sep, 2019
    - Oct, 2024
  • Microsoft Certified Solutions Associate (MCSA)
    Self Study

Experience

  • Arabicss
    • Egypt
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Application Support Engineer
      • Jul 2020 - Present

      • Remotely Configurations & troubleshooting with customers to determine their networking needs. • Analyzing existing VoIP networks and computer systems. • Installing network hardware modules including IP Phones, PBX, and Goip Gateways devices. • Designing and implementing different VoIP and contact centers systems. • Troubleshooting VoIP network issues. • Configure Asterisk and issable server and connect them with gateways • Aware with Yester & Grandstream PBX and… Show more • Remotely Configurations & troubleshooting with customers to determine their networking needs. • Analyzing existing VoIP networks and computer systems. • Installing network hardware modules including IP Phones, PBX, and Goip Gateways devices. • Designing and implementing different VoIP and contact centers systems. • Troubleshooting VoIP network issues. • Configure Asterisk and issable server and connect them with gateways • Aware with Yester & Grandstream PBX and gateways. • Aware With Asterisk PBX Configuration. • Install and configure software and hardware • Manage network servers and technology tools • Support in MS Active Directory Environment • Installing & Configuring computer hardware and software. • Installing & Configuring computer systems and operating system. • Installing & configuring networks devices. • Troubleshooting system and network problems and solving software faults Show less • Remotely Configurations & troubleshooting with customers to determine their networking needs. • Analyzing existing VoIP networks and computer systems. • Installing network hardware modules including IP Phones, PBX, and Goip Gateways devices. • Designing and implementing different VoIP and contact centers systems. • Troubleshooting VoIP network issues. • Configure Asterisk and issable server and connect them with gateways • Aware with Yester & Grandstream PBX and… Show more • Remotely Configurations & troubleshooting with customers to determine their networking needs. • Analyzing existing VoIP networks and computer systems. • Installing network hardware modules including IP Phones, PBX, and Goip Gateways devices. • Designing and implementing different VoIP and contact centers systems. • Troubleshooting VoIP network issues. • Configure Asterisk and issable server and connect them with gateways • Aware with Yester & Grandstream PBX and gateways. • Aware With Asterisk PBX Configuration. • Install and configure software and hardware • Manage network servers and technology tools • Support in MS Active Directory Environment • Installing & Configuring computer hardware and software. • Installing & Configuring computer systems and operating system. • Installing & configuring networks devices. • Troubleshooting system and network problems and solving software faults Show less

  • Telecom Egypt
    • Egypt
    • Telecommunications
    • 700 & Above Employee
    • Technical Support Engineer
      • May 2019 - Feb 2020

      • Solve customer’s technical complains in professional way. • Apply standard and advanced CPE configuration. • End-user support • Creating presentations and illustration for the team benefits • Handling customer site technical and new installation visits as well. • Managing daily CPE stock report. • Configuring ADSL CPE and other configuration; wireless…etc., • Solve customer’s technical complains in professional way. • Apply standard and advanced CPE configuration. • End-user support • Creating presentations and illustration for the team benefits • Handling customer site technical and new installation visits as well. • Managing daily CPE stock report. • Configuring ADSL CPE and other configuration; wireless…etc.,

  • Etisalat
    • Albania
    • IT Services and IT Consulting
    • Call Center Agent
      • Jun 2017 - Jan 2018

      • Obtains client information by answering telephone calls. • Determines eligibility by comparing client information to requirements. • Informs clients by explaining procedures, answering questions, providing information. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures • Obtains client information by answering telephone calls. • Determines eligibility by comparing client information to requirements. • Informs clients by explaining procedures, answering questions, providing information. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

Education

  • Akhbar ElYom Academy
    Bachelor’s Degree, Computer Science
    2013 - 2017

Community

You need to have a working account to view this content. Click here to join now