Experience

SuperPay by e&

• Egypt
• Financial Services
• 1 - 100 Employee

• SMC and Payment Complaint Specialist

  • Nov 2023 - Present



Boutiqaat

• Kuwait
• Technology, Information and Internet
• 400 - 500 Employee

• Social Media Specialist

  • Jul 2023 - Nov 2023



iCall Outsourcing

• Egypt
• Outsourcing/Offshoring
• 1 - 100 Employee

• Quality Control Specialist

  • Jul 2019 - Mar 2022

  - Performing call monitoring and provides trend data to site management team - Uses quality monitoring data management system to compile and track performance at team and individual level . - Auditing the social media team project . - Providing weekly and monthly reports . - Coaching the agents to avoid repeating the mistakes . - Coordinating and facilitating call calibration sessions for call center staff .

• Customer Service Representative

  • Aug 2018 - Jul 2019

  - taking the customers orders with avoiding mistakes. - Following up with the delivery department and the store to avoid any lateness in the orders . - Making surveys about customers opinion regarding service quality . - Handling customer's complaints . - Answering the customer's inquiries .



ArqamFC

• Egypt
• Spectator Sports
• 100 - 200 Employee

• Data Collector

  • Aug 2017 - Jul 2018



Wasla Outsourcing

• Egypt
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Telesales Agent

  • Jan 2017 - Aug 2017

• Customer Service Representative

  • Sep 2016 - Jan 2017