Experience

Misr Real Estate Management
• Egypt
• Janitorial Services
• 1 - 100 Employee
• Marketing Manager

  • Dec 2022 - Present


Fairmont Nile City

• Egypt
• Hospitality
• 100 - 200 Employee

• Guest Service Team Lead

  • Jun 2016 - Present

  • Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information. • Answer guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest requests. • Provide guests with access to hotel services, forward in-room meal requests and ensure that mail, faxes and packages are delivered in a timely manner. • Deal with irate guests and find ways to resolve issues to the guest's satisfaction. • Serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the locale. • Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. • Recognize all returning and VIP guests, and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name. • Deliver the morning newspapers to each occupied guest room. • Make deliveries to guest rooms as instructed. • Store and retrieve luggage and other objects for guests. • Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Lobby Ambassador and or Front Office Manager/Manager on Duty. • Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times. Communicate needs to the Lobby Ambassador and or Front Office Manager/Manager on Duty. Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible. Show less



Medic Egypt

• Egypt
• Hospitals and Health Care
• 1 - 100 Employee

• Sales Representative

  • Sep 2015 - Jan 2016

  • . Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling; • Making presentations to doctors, practice staff , nurses and pharmacists in the retail sector. Presentations may take place in medical settings during the day, or may be conducted in the evenings at a local hotel or conference venue; • Organizing conferences for doctors and other medical staff; • Building and maintaining positive working relationships with medical staff and supporting administrative staff; • Managing budgets (for catering, outside speakers, conferences, hospitality, etc.); • Keeping detailed records of all contacts; • Reaching (and if possible exceeding) annual sales targets; • Planning work schedules and weekly and monthly timetables. This may involve working with the area sales team or discussing future targets with the area sales manager. Generally, medical sales executives have their own regional area of responsibility and plan how and when to target health professions; • Regularly attending company meetings, technical data presentations and briefings; • Keeping up to date with the latest clinical data supplied by the company, and interpreting, presenting and discussing this data with health professionals during presentations; • Monitoring competitor activity and competitors' products; • Maintaining knowledge of new developments in the National Health Service (NHS), anticipating potential negative and positive impacts on the business and adapting strategy accordingly; • Developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector; • Staying informed about the activities of health services in a particular area. Show less



Misr Tech

• United Kingdom
• Business Consulting and Services

• Admin Coordinator

  • May 2014 - Aug 2014

  • Coordinate between departments for all delivered equipment. • Providing the required tools, instrument and stationeries for all departments. • Prepare an archiving system for all Correspondences • Update weekly and Monthly reports for all equipment • Cost control for invoices. • Coordinate between departments for all delivered equipment. • Providing the required tools, instrument and stationeries for all departments. • Prepare an archiving system for all Correspondences • Update weekly and Monthly reports for all equipment • Cost control for invoices.



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Guest Services

  • Oct 2004 - Apr 2014

  • Answer telephone calls from guests seeking to make or cancel hotel reservations. • Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information. • Answer guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest requests. • Provide guests with access to hotel services, forward in-room meal requests and ensure that mail, faxes and packages are delivered in a timely manner. • Deal with irate guests and find ways to resolve issues to the guest's satisfaction. • Serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the locale. • Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. • Recognize all returning and VIP guests, and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name. • Deliver the morning newspapers to each occupied guest room. • Make deliveries to guest rooms as instructed. • Store and retrieve luggage and other objects for guests. • Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Lobby Ambassador and or Front Office Manager/Manager on Duty. • Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times. Communicate needs to the Lobby Ambassador and or Front Office Manager/Manager on Duty. Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible. Show less



Americana (KFC)

• Branche Supervisor

  • Sep 2003 - Mar 2004

  • Organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security; • Planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls, • Recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotes; • Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations; • Ensuring high standards of customer service are maintained; • Implementing, and instilling in their teams, company policies, procedures. • Handling customer complaints and queries. • Implementing branded promotional campaigns from head office, including the handling of point of sale promotional materials, or devising your own promotional campaigns; • Preparing reports and other performance analysis documentation; • reporting to and attending regular meetings with area managers or head office representatives; • Establishing relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programs. Show less