Tram operator

• Sep 2021 - Present

Tram driver

• Dec 2020 - Dec 2021

• Operate passenger trams in all operating modes as required• Drive trams with regard to punctuality and customer comfort• Technical problem solving onboard the tram•Drive trams taking particular account of all permissible, temporary and emergency speed restrictions• Assist in the shunting operations of tram vehicles inside the depots area• Comply fully with procedures and work instructions as part of the training and induction courses for tram drivers

Information and security controller

• Mar 2020 - Dec 2021

• Responsible for monitoring and coordinating rapid incident response• Report incidents or events that impact safety and/or service performance to the chief controller in a timely manner• In charge of providing accurate and prompt information regarding incidents and events to all concerned parties• liaise with emergency services in case of incidents and emergencies• Monitor the Closed Circuit Television (CCTV) system and ensure the security of tram facilities• Raise maintenance requests and ensure that all equipment of stations and depot are in working order• Liaise with service controller and tram drivers to ensure availability of tram• Monitor the passenger movements at stations (platforms) and onboard trams and liaise with customer service staff for passenger management• Liaise with station staff and ensure all tram movements are coordinated during abnormal operation• Direct security staff to respond and deal with incidents and events on the system and communicate with other front line staff of security events on the system• Alert and inform the OCC chief controller of security incidents on the system• Aware of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements• Promote a good HSQE and Information Security culture among their peers, subcontractors, and third parties Show less

Customer Service Representative

• Nov 2019 - Dec 2021

• Dealing with queries and incidents around the System (DTAS)• Provide a mobile response to incidents• Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises• Carry out controlled/uncontrolled/emergency evacuation of passengers• Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner• Provide information on ticket sales, tram services information and respond to passenger inquiries• Distributed publicity materials and handle lost property• Provided a proactive level of customer service• Performed shift and emergency duties when required• Provided safe, reliable, convenient, and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor• Ensured that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures, and instructions of the organization• Comply fully with procedures and instructions• Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system• Rendered all possible assistance to customers, in particular, those with special accessibility needsProvide a high-level revenue protection presence on trams and stations• Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare• Enforce revenue protection procedures and associated by-laws• Provide the very best in customer service and information• Conducted ticket inspection on trams and on stations Show less

Customer Service Representative

• Nov 2018 - Nov 2019

• Responsible for Managing Rent • Responsible for Managing Tenants • Handling Leases • Handling Renewals • Handling Complaints/Emergencies • Handling Move Outs • Property Maintenance • Handle Security Deposits • Terminate a Lease • Comply With Property Safety Standards • Responsible for Managing Rent • Responsible for Managing Tenants • Handling Leases • Handling Renewals • Handling Complaints/Emergencies • Handling Move Outs • Property Maintenance • Handle Security Deposits • Terminate a Lease • Comply With Property Safety Standards

Senior Customer Service Representative

• Nov 2018 - Nov 2019

Handle inbound and outbound calls regarding various process related inquiries Customers satisfaction assurance Handle E-Mail services and requests Handle App services and requests Register customers interests in our products and services Assurance of services quality Provide detailed instructions to customers regarding the process Ensure accurate information Provide detailed virtual tours about our services and products Maintain high service levels and guarantee customers happiness Show less

Sales Specialist

• Mar 2016 - May 2018

✓ Responsible for selling of various products ✓ Developing a Marketing plan suitable for our goods ✓ Responsible for working the sales floor and assisting customers with the product selections. ✓ Acted as liaison with customer service for customers who did not understand the technology. ✓ Arrange ordering and delivery ✓ Responsible for selling of various products ✓ Developing a Marketing plan suitable for our goods ✓ Responsible for working the sales floor and assisting customers with the product selections. ✓ Acted as liaison with customer service for customers who did not understand the technology. ✓ Arrange ordering and delivery

Call Center Representative

• Jan 2014 - Mar 2016

✓ Respond to customer inquiries. ✓ Management and resolve customer complaints. ✓ Generate customer interest in the services or products offered by the company. ✓ Provide personalized customer service by responding to the needs of the customers. ✓ Answering inbound calls. ✓ Build customer loyalty by follow-up of customer by outbound calls. ✓ Manage filing, mailing, correspondence and other management tasks. ✓ Handling customer complaints. ✓ Ensure feedback from the customer to further improve the customer services. Show less